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features
design
support

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What is SPI Shopping Cart?

We consistently monitor customer input, refund inquiries, and industry advancements to replace subpar products with high-quality alternatives. Our dedication to protecting your personal data is highlighted by our adherence to PCI DSS standards. Enjoy automatic updates and improvements for all your digital products without any hassle. Motivated by user feedback, we are committed to the ongoing enhancement of our services. You can easily access your products from any location at any moment through the internet. Moreover, our solutions ensure easy integration with external components and systems, providing a seamless user experience. This unwavering focus on excellence and security distinguishes us within the industry. Our proactive approach not only enhances customer satisfaction but also fosters long-term loyalty.

What is Gorgias?

Gorgias stands out as the top customer support solution for Shopify, significantly decreasing your initial response time by 30% and automating up to 30% of support tasks. Its robust integration feature enables you to modify or refund Shopify orders directly within Gorgias. Additionally, customers benefit from automated replies using template responses (macros) that include Shopify variables. You can conveniently oversee all customer communications—such as Facebook comments, social media interactions, and emails—consolidated in a single platform. This centralized management of customer interactions streamlines the support process, enhancing efficiency and response times.

Media

Media

Integrations Supported

Integrations Supported

Appstle
COZYROC SSIS+ Suite
Ema
Facebook
Kindo
Klaus
KonnectzIT
Magento
Matia
Octane AI
Pandium
Retention Rocket
Return Rabbit
Segment
Shopify
Shopney
Siena
Simon AI
Stay AI
Triple Whale

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

$50.00/month
Unlimited users 350 tickets/month included All features
Free Version
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS
iPhone

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

24 Hour Support

Training Options

Not specified

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Strategic Internet Solutions

Date Founded

1988

Company Location

United States

Company Website

www.softwareprojects.com

Company Facts

Organization Name

Gorgias

Company Location

United States

Company Website

www.gorgias.com/

Categories and Features

eCommerce

CRM
Catalog Management
Customer Accounts
Data Security
Email Marketing
Inventory Management
Kitting
Loyalty Program
Mobile Access
Multi-Store Management
Order Management
Product Configurator
Returns Management
Reviews Management
SEO Management
Shopping Cart
Templates

Categories and Features

Agentic Commerce

Not specified

Customer Service

Not specified

Help Desk

Alerts / Escalation
Automated Routing
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Service Level Agreement (SLA) Management
Ticket Management

Live Chat

Not specified

Remote Support

Not specified

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