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features
design
support

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What is SPI Shopping Cart?

We consistently monitor customer input, refund inquiries, and industry advancements to replace subpar products with high-quality alternatives. Our dedication to protecting your personal data is highlighted by our adherence to PCI DSS standards. Enjoy automatic updates and improvements for all your digital products without any hassle. Motivated by user feedback, we are committed to the ongoing enhancement of our services. You can easily access your products from any location at any moment through the internet. Moreover, our solutions ensure easy integration with external components and systems, providing a seamless user experience. This unwavering focus on excellence and security distinguishes us within the industry. Our proactive approach not only enhances customer satisfaction but also fosters long-term loyalty.

What is Gorgias?

Gorgias stands out as the top customer support solution for Shopify, significantly decreasing your initial response time by 30% and automating up to 30% of support tasks. Its robust integration feature enables you to modify or refund Shopify orders directly within Gorgias. Additionally, customers benefit from automated replies using template responses (macros) that include Shopify variables. You can conveniently oversee all customer communications—such as Facebook comments, social media interactions, and emails—consolidated in a single platform. This centralized management of customer interactions streamlines the support process, enhancing efficiency and response times.

Media

Media

Integrations Supported

BigCommerce
Dataddo
Equinox
Forethought
Geckoboard
Kindo
Klaus
Magento
Nango
Omnisend
OuterSignal
ParcelWILL
Postscript
ReturnLogic
Scrollmark
Tailor
Triple Whale
Tymeline
Voyage
Workers by Delos

Integrations Supported

BigCommerce
Dataddo
Equinox
Forethought
Geckoboard
Kindo
Klaus
Magento
Nango
Omnisend
OuterSignal
ParcelWILL
Postscript
ReturnLogic
Scrollmark
Tailor
Triple Whale
Tymeline
Voyage
Workers by Delos

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided
Free Version
Free Trial Offered?

Pricing Information

$50.00/month
Unlimited users 350 tickets/month included All features
Free Version
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Strategic Internet Solutions

Date Founded

1988

Company Location

United States

Company Website

www.softwareprojects.com

Company Facts

Organization Name

Gorgias

Company Location

United States

Company Website

www.gorgias.com/

Categories and Features

eCommerce

CRM
Catalog Management
Channel Management
Customer Accounts
Data Security
Email Marketing
Inventory Management
Kitting
Loyalty Program
Mobile Access
Multi-Store Management
Order Management
Product Configurator
Promotions Management
Returns Management
Reviews Management
SEO Management
Shopping Cart
Templates

Categories and Features

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Live Chat

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

Remote Support

Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback

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