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What is SSP MIMS?

MIMS streamlines utility field operations by bringing together key information sources such as GIS, SAP, Maximo, CGI, and Oracle, allowing teams to effectively manage both scheduled and emergency tasks through intuitive smart forms and mapping capabilities. This all-in-one application meets the diverse needs of field personnel, ensuring they can access vital operational data anytime and anywhere. Moreover, MIMS provides operations managers with essential insights into field activities, crew effectiveness, and overall productivity metrics. Compliance managers also find value in the platform, as it delivers searchable and auditable records necessary for upholding regulatory requirements. In addition, IT managers appreciate the consolidated business system interface and a singular mobile application that simplifies support workflows. By fostering collaboration and enhancing efficiency, MIMS not only improves utility field operations but also empowers every user involved in the process to contribute more effectively. Ultimately, the comprehensive nature of MIMS ensures that all aspects of utility management are seamlessly integrated for optimal functionality.

What is EDAMS Billing & Customer Information?

EDAMS Billing & CRM is a comprehensive web-based management solution specifically designed to address the unique requirements of Utility Services Providers and Municipalities. It covers all facets of revenue management and the customer relationship lifecycle, offering features such as online inquiries, meter readings, route management for meter reading, debt management, revenue collection, direct sales, and oversight of meters and connections, along with billing and extensive management reporting. With the EDAMS – Enquiries module, users can quickly retrieve essential information about a customer, which encompasses personal details, linked properties, installed meters and connections, meter history, charges, payments, financial adjustments, refunds, deposits, monthly billing records, debt management, and customer application history. Additionally, EDAMS CRM acts as a comprehensive customer service platform that oversees every application and interaction related to customer service, thereby ensuring a smooth experience for both service providers and their clients. This integrated approach not only improves operational efficiency but also promotes enhanced engagement with users, ultimately leading to more satisfied customers. Furthermore, the system's versatility allows it to adapt to the evolving needs of its users, ensuring it remains a valuable asset for effective management.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

API Availability

Pricing Information

Pricing not provided
Free Trial Offered?

Pricing Information

Pricing not provided

Supported Platforms

Windows

Supported Platforms

SaaS
Windows

Customer Service / Support

Standard Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Online Training
On-Site Training

Company Facts

Organization Name

SSP Innovations

Date Founded

2003

Company Location

United States

Company Website

sspinnovations.com/products/mims/

Company Facts

Organization Name

Hydro-Comp Enterprises

Date Founded

1986

Company Location

Cyprus

Company Website

edams.com/products/billing-customer-services/

Categories and Features

GIS

Color Coding
Internet Mapping
Map Sharing

Categories and Features

Utility Billing

Account Management
Billing & Invoicing
Collections Management
Customer Management
Electricity
Meter Management
Metered Billing
Move In / Move Out
Non-Metered Billing
Online Payment Processing
Penalty / Cut-Off Processing
Rate Management
Service Call Management
Water
Work Order Management

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