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What is STAY?

Enhance your Digital Guest Directory by incorporating detailed information about your services and amenities while simultaneously establishing effective Booking Systems. Customize your Guest App to embody your brand's identity, ensuring it complements your distinct aesthetic and visual appeal. With these modifications in place, your app will facilitate a smooth experience for guests. Actively respond to inquiries, dispatch timely direct messages to keep guests updated, and leverage data analytics to inform your hotel management decisions. Provide an intuitive app that delivers real-time information, enabling guests to effortlessly fulfill their needs during their stay, all from their personal smartphones without any need for downloads. Simplify the process of managing guest requests and track the progress of each task in real time, utilizing your staff's smartphones to stay connected. Furthermore, establish direct communication with your clients to keep them informed about the status of their requests, thus creating a more interactive and responsive atmosphere. This comprehensive strategy not only boosts operational efficiency but also significantly enhances guest satisfaction, resulting in a more pleasurable and memorable stay. By investing in technology that prioritizes guest experience, hotels can build lasting relationships and encourage repeat visits.

What is Akia?

The advancement of technology has significantly altered how people prefer to communicate. By employing SMS and favored messaging platforms, interactions with guests can become more efficient and enjoyable. Automated replies can effectively handle frequent questions, ensuring that guests obtain prompt support without unnecessary delays. Additionally, pre-scheduled messages can be utilized to warmly welcome guests, follow up on their experiences, and remind them of upcoming activities available at the venue. Conducting in-stay surveys provides a means to assess guest satisfaction and quickly resolve any concerns, enhancing the overall experience for visitors. Moreover, using hotel text messaging can greatly increase guest interaction and encourage direct reservations. Gathering key information from guests opens up opportunities to promote extra services like room upgrades, dining experiences, and early check-ins. It is equally important to clearly communicate your property's policies on registration forms for guests to acknowledge. This proactive strategy not only promotes transparency but also strengthens the bond between guests and the hotel. Ultimately, by embracing these advanced communication methods, establishments can foster a more personalized and engaging experience for their visitors.

Media

Media

Integrations Supported

ASI PMS
Cloudbeds
FLEXIPASS
Infor HMS
Knowcross
Maestro PMS
Mews
MyHMS
OpenHotel PMS
Oracle Hospitality Reporting and Analytics
Protel Cloud PMS
RemoteLock
ResortSuite PMS
RoomKeyPMS
RoomRaccoon
SkyTouch Hotel OS
Stayntouch PMS
WebRezPro
innRoad
roommaster

Integrations Supported

ASI PMS
Cloudbeds
FLEXIPASS
Infor HMS
Knowcross
Maestro PMS
Mews
MyHMS
OpenHotel PMS
Oracle Hospitality Reporting and Analytics
Protel Cloud PMS
RemoteLock
ResortSuite PMS
RoomKeyPMS
RoomRaccoon
SkyTouch Hotel OS
Stayntouch PMS
WebRezPro
innRoad
roommaster

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Stay App

Date Founded

2012

Company Location

Spain

Company Website

stay-app.com

Company Facts

Organization Name

Akia

Date Founded

2018

Company Location

United States

Company Website

www.akia.com/solutions/guest-experience

Categories and Features

Live Chat

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

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