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What is STERNA?
The travel industry is characterized by its rapid evolution and constant shifts, highlighting the absence of a one-size-fits-all solution. Providers in this sector are always on the lookout for fresh strategies to improve customer satisfaction while keeping expenses low and increasing profits. The STERNA suite offers online travel enterprises a versatile and customizable platform that helps them connect with both customers and external partners. With its ready-to-implement booking engine, businesses can seamlessly launch operations from day one. Moreover, this platform can be customized to align with specific business goals within a few weeks. It guarantees a smooth booking process across multiple devices, such as desktops, tablets, and smartphones, ensuring customers receive uniform service regardless of the platform, operating system, or browser they use. In addition, the extensive travel framework provides a personalized user experience, integrates with Global Distribution Systems (GDS), and caters to both B2B and B2C models while streamlining mid-office and back-office functions, which significantly boosts operational efficiency and effectiveness in the travel sector. The flexibility offered by this suite enables companies to not only adapt but also excel in an increasingly competitive market. Overall, the ability to innovate and tailor services is essential for success in the ever-changing landscape of travel.
What is Mercury Office?
Mercury Office is a sophisticated travel agency database designed specifically for the requirements of travel agents. It allows front office staff to effortlessly create customer booking files, track payments, and send welcome home letters. Meanwhile, back office teams can effectively manage supplier payments, conduct bank reconciliations, handle staff payroll, and evaluate the business's profitability. A notable feature of Mercury Office is its fully web-based interface, which provides global access while ensuring that your data remains secure with advanced protections. The development of this system involved collaboration with experienced front office travel agents, ensuring a user-friendly experience in every aspect. Furthermore, its powerful reporting functionality gives back office personnel the necessary resources to streamline processes such as reconciliation and supplier payment management. This comprehensive approach not only improves operational efficiency but also empowers travel agencies to concentrate more on delivering exceptional service to their clients. With Mercury Office, travel agencies can elevate their administrative capabilities and enhance client satisfaction significantly.
Integrations Supported
The Respond Analyst
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
$65 per month
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Zenith Software
Date Founded
1996
Company Location
India
Company Website
zenithsoft.com/sterna-travel-suite/
Company Facts
Organization Name
Ease Technology
Date Founded
2004
Company Location
United Kingdom
Company Website
www.easetechnology.co.uk/articles/Mercury-Office---The-complete-travel-office-solution/2/
Categories and Features
Travel Agency
Central Reservation System
Customer Database
Flight Booking
GDS / OTA Integration
Itinerary Creation
Marketing Management
Payment Processing
Promotions Management
Quote Management
Rental Car Reservations
Single / Group Reservations
Categories and Features
Travel Agency
Central Reservation System
Customer Database
Flight Booking
GDS / OTA Integration
Itinerary Creation
Marketing Management
Payment Processing
Promotions Management
Quote Management
Rental Car Reservations
Single / Group Reservations
