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What is STERNA?
The travel industry is characterized by its rapid evolution and constant shifts, highlighting the absence of a one-size-fits-all solution. Providers in this sector are always on the lookout for fresh strategies to improve customer satisfaction while keeping expenses low and increasing profits. The STERNA suite offers online travel enterprises a versatile and customizable platform that helps them connect with both customers and external partners. With its ready-to-implement booking engine, businesses can seamlessly launch operations from day one. Moreover, this platform can be customized to align with specific business goals within a few weeks. It guarantees a smooth booking process across multiple devices, such as desktops, tablets, and smartphones, ensuring customers receive uniform service regardless of the platform, operating system, or browser they use. In addition, the extensive travel framework provides a personalized user experience, integrates with Global Distribution Systems (GDS), and caters to both B2B and B2C models while streamlining mid-office and back-office functions, which significantly boosts operational efficiency and effectiveness in the travel sector. The flexibility offered by this suite enables companies to not only adapt but also excel in an increasingly competitive market. Overall, the ability to innovate and tailor services is essential for success in the ever-changing landscape of travel.
What is Merkur Travel Office?
The travel industry is witnessing a significant shift as online booking platforms increasingly take the lead, attracting customers away from conventional travel agencies. This shift is primarily driven by the growing number of internet users who enjoy the ease of booking their travel arrangements online. To stay relevant in this competitive landscape, traditional travel agencies must focus on delivering exceptional customer service as their unique selling point. For smaller and medium-sized agencies, improving operational efficiency presents an essential challenge that must be tackled promptly. Finding the right equilibrium between cutting costs and upholding excellent service quality is crucial for survival. In this dynamic environment, it is imperative for travel agencies to adjust their business size according to changing economic conditions. With a rich history of over twenty years in travel technology, Merkur’s Travel Office 9.0 has been designed specifically to cater to the needs of small and medium-sized travel agencies, equipping them with the tools necessary to succeed in a challenging market. This specialized software not only optimizes daily operations but also elevates the overall customer experience, enabling agencies to retain their competitive advantage in the face of rising online booking options. Ultimately, the integration of such tailored solutions can lead to improved customer relationships and sustained growth for travel agencies navigating this new era.
Integrations Supported
The Respond Analyst
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
$50 per month
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Zenith Software
Date Founded
1996
Company Location
India
Company Website
zenithsoft.com/sterna-travel-suite/
Company Facts
Organization Name
Merkur Systems
Company Location
Germany
Company Website
www.merkursoft.de
Categories and Features
Travel Agency
Central Reservation System
Customer Database
Flight Booking
GDS / OTA Integration
Itinerary Creation
Marketing Management
Payment Processing
Promotions Management
Quote Management
Rental Car Reservations
Single / Group Reservations
Categories and Features
Travel Agency
Central Reservation System
Customer Database
Flight Booking
GDS / OTA Integration
Itinerary Creation
Marketing Management
Payment Processing
Promotions Management
Quote Management
Rental Car Reservations
Single / Group Reservations