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What is SWORD?

SWORDâ„¢ is a comprehensive software platform designed to streamline the management of Customer Service and Job Shop operations. This application shines in the realm of Client Relationship Management (CRM) and Contact Management, providing detailed logs for contacts and histories of follow-ups. Moreover, SWORDâ„¢ boasts a robust feature set that facilitates the creation of proposals, sales orders, service orders, estimates, contracts, and invoices. It also serves as a small business Manufacturing Resource Planning (MRP) system, integrating Job Costing for materials and labor. In addition to these functions, it offers effective systems for planning and managing factory equipment maintenance. A notable highlight of the software is its capability to monitor orders set for dispatch, whether to internal teams or field service agents. Users can select from various configurations, including a standard edition that works with Windows XP, Vista, and Windows 7, alongside options for Remote Desktop access via Microsoft Terminal Server. Furthermore, it accommodates IP Client to IP Server setups for local area networks (LAN) and wide area networks (WAN), necessitating a Windows Server configuration. With such a wide array of functionalities, SWORDâ„¢ effectively tackles many challenges encountered by service-oriented enterprises. Its adaptability and extensive features make it an invaluable asset for improving operational efficiency and ensuring high levels of customer satisfaction, ultimately fostering growth and success in the competitive landscape.

What is MASA?

The MASA Group focuses on creating software solutions specifically designed for applications in defense, civil security, and crisis management. Their wide range of products is distinguished by attributes such as scalability, flexibility, and cost-effectiveness, all aimed at promoting the incorporation of artificial intelligence technologies to adeptly oversee the actions of human and non-human simulated entities. One notable product is SWORD, a robust software suite that provides tools for generating scenarios, conducting constructive simulations, and performing analyses; it is utilized for various functions including staff training, educational purposes, operational planning assistance, and stimulation of command and control systems. Furthermore, the Direct AI software development kit (SDK) is crafted for the purpose of creating autonomous agents capable of maneuvering through unpredictable environments, whether they are real-world settings or virtual spaces. This cutting-edge SDK benefits from over 15 years of collaborative efforts with a diverse array of clients, both internal and external to MASA, which underscores its effectiveness and reliability across multiple applications. As the MASA Group continues to adapt its offerings, it remains committed to addressing the evolving demands of the industry and the increasing significance of sophisticated simulations in critical operations, reflecting a forward-thinking approach to technology. The ongoing advancements not only enhance operational efficiency but also contribute to the overall safety and effectiveness of mission-critical tasks.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

$295 one-time payment
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Access Business Communications

Company Website

abci-software.com/software_applications/sword_service_management/field_service_software.htm

Company Facts

Organization Name

MASA Group

Date Founded

1996

Company Location

France

Company Website

masasim.com/en/

Categories and Features

Field Service Management

Billing & Invoicing
Contact Database
Contract Management
Customer Database
Dispatch Management
Electronic Signature
Inventory Management
Mobile Access
Payment Collection in the Field
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Time Clock
Work Order Management

Tradesman Job Management

Contract Management
Customer Database
Dispatch Management
For Builders
For Electricians
For Field Service Businesses
For HVAC
For Plumbers
For Roofers
Invoicing
Job Tracking
Payments
Quoting
Reporting
Scheduling
Time Tracking

Categories and Features

Artificial Intelligence

Chatbot
For Healthcare
For Sales
For eCommerce
Image Recognition
Machine Learning
Multi-Language
Natural Language Processing
Predictive Analytics
Process/Workflow Automation
Rules-Based Automation
Virtual Personal Assistant (VPA)

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