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What is Saberr?

Saberr is a platform specifically created to help teams develop habits that lead to outstanding performance; it provides managers with essential tools, insights, and confidence to unlock their team's full potential through consistent performance assessments, discussions about employee growth, and the application of a team charter. As leaders grapple with numerous demands on their time, our focus on seamlessly embedding development into everyday tasks allows for timely, smart prompts and a wealth of learning resources to be accessed whenever needed. Through Saberr, the concept of ongoing coaching conversations becomes a reality, and keeping a detailed log of all interactions simplifies the annual appraisal process. By focusing on the human element of change initiatives, we empower managers to connect effectively with new strategic directions and relay change goals to their teams, ensuring that strategies from leadership are successfully executed at the grassroots level. This methodology not only promotes a culture of transparent communication and teamwork but also significantly boosts team performance and cohesion. Furthermore, by nurturing these relationships and fostering an environment of trust, teams can adapt more readily to changes and embrace new challenges with confidence.

What is Call Coach AI?

CallCoach is a cutting-edge platform that utilizes artificial intelligence to improve the performance of sales and customer service teams by analyzing every customer interaction across a variety of communication channels, such as voice calls, chat, and digital media. It goes beyond merely examining conversation content; it also evaluates delivery elements including tone, empathy, pacing, and overall communication effectiveness, thus offering significant insights into the quality of interactions. By assessing all interactions rather than just a select few, it transforms previously ignored conversations into actionable insights that can be utilized for coaching, compliance, and boosting performance. The platform provides near real-time feedback to agents and produces comprehensive reports, which empower team leaders with ongoing insights that promote continuous enhancement and speed up skill development. Additionally, CallCoach includes simulation tools that allow agents to participate in realistic role-playing exercises, giving them the opportunity to practice objection handling and refine their techniques in a safe environment. This all-encompassing strategy ensures that teams are not only improving but are also agile enough to adapt to the ever-changing needs of customers effectively. As a result, organizations can expect a marked improvement in customer satisfaction and team efficacy.

Media

Media

Integrations Supported

3CX
8x8
Amazon Connect
Avaya Cloud Office
Cisco CX Cloud
Five9
GENESYS
NiCE Workforce Management (WFM)
RingCentral RingCX
Talkdesk
Twilio
Vonage AI Studio
Zoom

Integrations Supported

3CX
8x8
Amazon Connect
Avaya Cloud Office
Cisco CX Cloud
Five9
GENESYS
NiCE Workforce Management (WFM)
RingCentral RingCX
Talkdesk
Twilio
Vonage AI Studio
Zoom

API Availability

Has API

API Availability

Has API

Pricing Information

$268.50 per month
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Saberr

Date Founded

2013

Company Location

United Kingdom

Company Website

www.saberr.com

Company Facts

Organization Name

Icana.AI

Company Location

Australia

Company Website

www.icana.ai/products/callcoach.html

Categories and Features

Predictive Analytics

AI / Machine Learning
Benchmarking
Data Blending
Data Mining
Demand Forecasting
For Education
For Healthcare
Modeling & Simulation
Sentiment Analysis

Categories and Features

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