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Ratings and Reviews 0 Ratings
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Integrations Supported
CS-Cart Multi-Vendor
CS-Cart Store Builder
Facebook
Freshdesk
Gmail
Google Analytics
Kontent.ai
Mojo Helpdesk
RadiantOne
Salesforce
Integrations Supported
CS-Cart Multi-Vendor
CS-Cart Store Builder
Facebook
Freshdesk
Gmail
Google Analytics
Kontent.ai
Mojo Helpdesk
RadiantOne
Salesforce
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
$12.00/month/user
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Sirma
Date Founded
1992
Company Location
Bulgaria
Company Website
sirma.com/products/customer-intelligence-suite/real-time-sales-software.html
Company Facts
Organization Name
HelpOnClick
Date Founded
2004
Company Location
United States
Company Website
www.helponclick.com
Categories and Features
Categories and Features
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Live Chat
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking