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CallShaperAn All-In-One Call Center Solution CallShaper’s cloud-driven software for call centers offers a straightforward approach to call management. Inbound and outbound call center managers benefit from CallShaper's dynamic, user-friendly, and adaptable platform for optimizing their operations. The platform is tailored to help call centers lower expenses and enhance return on investment. CallShaper collaborates with businesses to boost contact rates, monitor agent performance, manage leads and sales workflows, and optimize outreach efforts. Managers can easily route calls to different parties using the intuitive drag-and-drop interactive Voice Response (IVR) editor, which considers agent availability, type, and timing. CallShaper also enables call centers to examine databases to identify leads, whether landline or mobile, as well as manage Do Not Call list entries and track call abandonment rates, aiding customers in adhering to Telephone Consumer Protection Act (TCPA) regulations. Supervisors have the capability to upload leads in bulk, while agents can rely on call scripts to effectively address and resolve customer inquiries. Furthermore, with predictive and preview dialing features, marketing agents can streamline their call processes and gain insights into lead information prior to engaging with clients, thus enhancing overall productivity and efficiency.
What is SalesKen?
Salesken enables organizations to take full advantage of the "Science of Sales" by pinpointing leads with the highest conversion potential through authentic customer interactions. It delivers timely contextual insights that empower your sales team to effectively finalize each transaction. Sales professionals can follow your proven strategies while also gaining valuable feedback on their strengths and areas that require improvement. By utilizing these real-time insights in conversations, you can significantly boost your team’s productivity. Continuous enhancements are supported by thorough analytics and diagnostics, providing a clear perspective on your sales pipeline rooted in genuine customer dialogues. Furthermore, it supplies immediate talking points for sales representatives, along with sophisticated analytics for evaluating calls after they occur. With adaptable pricing plans and smooth integration with your existing tools, Salesken guarantees that your sales operations remain efficient and budget-friendly. This groundbreaking platform is crafted to refine sales performance and foster superior outcomes for your business, ultimately leading to increased revenue and growth. By focusing on the individual needs of your team, Salesken promotes a culture of continuous improvement and success.
What is Rafiki?
Gain comprehensive insight into customer interactions with your sales team during conversations, using that knowledge to foster revenue growth. By capturing and analyzing call data, you can discern who communicated what during these exchanges and derive valuable insights that contribute to stable revenue streams. It’s crucial to understand that customers often have different concerns; thus, being aware of which subjects resonate with them can greatly improve the focus of your discussions. Advanced AI transcription technology records and transcribes calls, making it simple to pinpoint who raised specific issues, while also organizing this data by deals, accounts, and prospects. This innovative system evaluates the dynamics between prospects and representatives, categorizes conversations by pertinent topics, summarizes exchanges, monitors key performance indicators (KPIs), and uncovers trends that affect the advancement of deals through various stages. By correlating critical KPIs like deal risks and topic trends across representatives and stages, these insights can be tied back to revenue outcomes. Ultimately, leveraging this knowledge empowers you to build high-performing sales teams and establishes a more predictable revenue framework. Additionally, understanding the nuanced strategies utilized by successful closers can further enhance your competitive edge in the market. This strategic approach not only boosts sales effectiveness but also enables you to adapt and respond to shifting customer needs more efficiently.
Integrations Supported
Pipedrive
Zoho CRM
Aircall
BlueJeans
Cisco Jabber
Cisco Webex
Five9
Google Calendar
HubSpot CRM
HubSpot Customer Platform
Integrations Supported
Pipedrive
Zoho CRM
Aircall
BlueJeans
Cisco Jabber
Cisco Webex
Five9
Google Calendar
HubSpot CRM
HubSpot Customer Platform
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
SalesKen
Date Founded
2018
Company Location
India
Company Website
salesken.ai/
Company Facts
Organization Name
Rafiki AI
Date Founded
2020
Company Location
United States
Company Website
getrafiki.ai/
Categories and Features
Call Recording
Archiving
Call Sharing
Distributed Call Recording
Event Triggered Recording
File Transfer
Instant Retrieval
On-Demand Recording
Recording Bookmarking
Scheduled Recording
Screen Activity Recording
Video Call Recording
Conversation Intelligence
AI Insights
Account Health Alerts
Call Analytics
Call Recording
Call Recording Cloud Storage
Call Snippets
Call Transcription
Call/Meeting Sharing
Sales Coaching
Topic Tags
Topic-Based Analytics
Video Conferencing Analytics
Win/Loss Analysis
Inside Sales
Auto-Dialing
Call List Management
Call Recording
Campaign Management
Dashboard
Data Management
Lead Capture
Lead Distribution
Lead Scoring
Performance Management
Revenue Intelligence
Actionable Insights
Alerts / Notifications
CRM Interactions
Call Scoring
Conversation Intelligence
Dashboard
Email/Message Interactions
Market Intelligence
Phone Call Interactions
Pipeline Visibility
Sales Coaching
Video Call Interactions
Sales Coaching
Assessments
Audio / Video Conferencing
Built-In Course Authoring
Call Recording
Gamification
Goal Setting / Tracking
Learning Plans
Onboarding
Performance Metrics
Sales Enablement
Collaboration
Contact Management
Content Management
Document Management
Goals / Quota Management
Lead Management
Meeting Management
Performance Management
Presentation Management
Proposal Management
Territory Management
Training Management
Sales Forecasting
Competitor Analysis
Correlation Analysis
Dashboard
Dynamic Modeling
Exception Reporting
Graphical Data Presentation
Modeling & Simulation
Performance Metrics
Sales Trend Analysis
Statistical Analysis
Sales Training
Analytics / Reporting
Assessment Management
Built-in Course Authoring
Certification Management
Customizable Branding
Gamification
Learning Management
Microlearning
Onboarding
Practice Tools
Progress Tracking
Video Assessments
Categories and Features
Conversation Intelligence
AI Insights
Account Health Alerts
Call Analytics
Call Recording
Call Recording Cloud Storage
Call Snippets
Call Transcription
Call/Meeting Sharing
Sales Coaching
Topic Tags
Topic-Based Analytics
Video Conferencing Analytics
Win/Loss Analysis
Revenue Intelligence
Actionable Insights
Alerts / Notifications
CRM Interactions
Call Scoring
Conversation Intelligence
Dashboard
Email/Message Interactions
Market Intelligence
Phone Call Interactions
Pipeline Visibility
Sales Coaching
Video Call Interactions