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ease 4 out of 5 stars
features 4 out of 5 stars
design 4 out of 5 stars
support 5 out of 5 stars

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What is Salesforce Agentforce 360 Platform?

Agentforce 360 Platform is Salesforce’s comprehensive AI-native ecosystem for building intelligent enterprises. Designed as a trusted, open, and unified foundation, it connects employees, customers, systems, and AI agents in one secure environment. Data 360 serves as the enterprise data backbone, harmonizing structured and unstructured data with rich metadata for context and governance. Customer 360 layers business applications across sales, service, marketing, commerce, and industry solutions to deliver consistent, data-driven experiences. Slack functions as the operational command center where collaboration, automation, and AI-powered actions happen in real time. Integration and automation are powered by MuleSoft, enabling seamless connectivity between legacy systems, APIs, and emerging technologies. Tableau analytics delivers transparent, real-time insights that empower better decision-making at every level. Built-in security, privacy, and compliance controls proactively safeguard agents, workflows, and sensitive enterprise data. DevOps capabilities accelerate secure app and agent deployment across teams and environments. Businesses can also create custom websites, portals, and applications directly connected to Salesforce data. The entire platform runs on Hyperforce infrastructure to ensure performance, scalability, and regulatory compliance worldwide. Agentforce 360 ultimately enables companies to transform ideas into scalable, AI-powered business outcomes with speed and confidence.

What is Agentforce 360 for Manufacturing?

Agentforce 360 for Manufacturing is Salesforce’s comprehensive AI CRM solution built specifically for the manufacturing industry. It unifies customer interactions, product information, asset data, and operational workflows into one connected platform. By integrating the entire value chain, it enables seamless collaboration between commercial, service, and operations teams. AI-powered agents assist employees with real-time insights and automated processes. Manufacturers can modernize commercial operations by aligning demand forecasts with opportunity management. The platform accelerates service case resolution and improves field service efficiency. Automated warranty claim processing reduces manual workloads and increases accuracy. Agentforce supports stronger distributor and channel partner engagement through shared visibility and performance tracking. Built-in analytics provide actionable insights to drive continuous improvement. The system scales across global operations while maintaining a unified customer view. Salesforce’s AI CRM infrastructure ensures high reliability and adaptability. Agentforce 360 empowers manufacturers to unlock new value, increase revenue, and deliver exceptional customer experiences.

Media

Media

Integrations Supported

Collate
Akoonu
Apideck
AskHandle
Certinia Professional Services Cloud
ClickDeploy
CoCounselor
Cyclr
ELMA365
Frame.io
Klient
NeverBounce
Provar
RenderDraw Journeys
Salesforce Agentforce
Talkdesk
Tavant Warranty
kennek

Integrations Supported

Collate
RenderDraw TakeOff Automation
Salesforce Rebate Management

API Availability

API Availability

Pricing Information

$25.00/month/user
Free Trial Offered?

Pricing Information

Pricing not provided

Supported Platforms

SaaS
Android
iPhone
iPad

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub

Company Facts

Organization Name

Salesforce

Date Founded

1999

Company Location

United States

Company Website

www.salesforce.com/platform/

Company Facts

Organization Name

Salesforce

Date Founded

1999

Company Location

United States

Company Website

www.salesforce.com/manufacturing/

Categories and Features

App Makers

Not specified

Application Development

Access Controls/Permissions
Code Assistance
Code Refactoring
Collaboration Tools
Compatibility Testing
Data Modeling
Debugging
Deployment Management
Graphical User Interface
Mobile Development
Reporting/Analytics
Software Development
Source Control
Testing Management
Version Control
Web App Development

Application Lifecycle Management

Administrator Level Control
Defect Tracking
Iteration Planning
Project Management
Release Management
Requirements Review
Task Management
Test Case Tracking
User Level Management
Version Control

Application Performance Monitoring (APM)

Baseline Manager
Diagnostic Tools
Full Transaction Diagnostics
Performance Control
Resource Management
Root-Cause Diagnosis
Server Performance
Trace Individual Transactions

Low-Code Development

Not specified

No-Code Development

Business Process Automation
Data Aggregation and Publishing
Deployment Management
Drag & Drop
Templates
Visual Modeling
Web / Mobile App Development
Workflow Management

Categories and Features

CRM

Not specified

Manufacturing

Not specified

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