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What is Salesforce Agentforce Automotive?

Agentforce Automotive is Salesforce’s AI-first CRM platform tailored to the unique needs of the automotive industry. Previously known as Automotive Cloud, it connects driver, vehicle, sales, and service data within a unified ecosystem. The platform delivers a comprehensive view of each driver’s lifecycle, from initial purchase through ongoing service and renewal. AI agents provide proactive alerts, intelligent recommendations, and actionable insights directly in the flow of work. Sales and service teams can quickly access context-rich data to resolve issues and strengthen customer relationships. Automotive Cloud simplifies the management of leases, warranties, claims, and dealership interactions. Personalized engagement tools enable immersive experiences that extend beyond the showroom. Integrated automation reduces administrative workload and boosts employee productivity. With Data 360, organizations can harmonize driver and vehicle profiles that evolve over time. MuleSoft connectors integrate critical automotive systems and legacy applications. Marketing Cloud and Commerce Cloud extend personalized campaigns and digital storefront experiences. Agentforce Automotive enables OEMs and dealers to deliver connected, data-driven experiences that drive loyalty, revenue growth, and operational excellence.

What is AutoFitmentPlus?

PC Bennett’s Automotive ERP software delivers an all-encompassing, cloud-enabled enterprise resource planning solution that is specifically designed for the automotive aftermarket, harnessing the power of Acumatica Cloud ERP and featuring specialized enhancements to streamline critical back-office functions such as inventory management, parts fitment, sales orders, service operations, manufacturing workflows, supply chain logistics, and customer history all from a unified platform. Furthermore, their innovative AutoFitmentPlus add-on enhances Acumatica’s capabilities by integrating vehicle classification and fitment data, including ACES, PIES, and VIN validation, right into the ERP system, enabling users to effectively filter parts and verify appropriate applications according to year, make, model, and engine details, which significantly cuts down on manual searches and reduces the risk of errors. This solution also supports real-time inventory tracking, guarantees automatic database updates, and provides commerce-focused features that align inventory levels and pricing across e-commerce platforms, proving to be an essential tool for businesses aiming to elevate operational efficiency and precision. By utilizing these features, companies can not only optimize their workflows but also boost customer satisfaction by ensuring that the correct parts are delivered without delay. Ultimately, this technology empowers businesses to adapt to industry demands while maintaining high standards of service delivery and operational excellence.

Media

Media

Integrations Supported

Acumatica Cloud ERP
Collate
Salesforce

Integrations Supported

Acumatica Cloud ERP
Collate
Salesforce

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Salesforce

Date Founded

1999

Company Location

United States

Company Website

www.salesforce.com/automotive/cloud/

Company Facts

Organization Name

PC Bennett Solutions

Date Founded

2002

Company Location

United States

Company Website

www.pcbennett.com/automotive/

Categories and Features

Automotive CRM

Call Logging
Contact Management
Customer Support
Inventory Management
Lease Management
List Management
Marketing Automation
Product Catalog
Quotes / Proposals
Service Department Management
Showroom Management
Territory Management

Categories and Features

Automotive CRM

Call Logging
Contact Management
Customer Support
Inventory Management
Lease Management
List Management
Marketing Automation
Product Catalog
Quotes / Proposals
Service Department Management
Showroom Management
Territory Management

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