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What is Salesforce Agentforce Automotive?

Agentforce Automotive is Salesforce’s AI-first CRM platform tailored to the unique needs of the automotive industry. Previously known as Automotive Cloud, it connects driver, vehicle, sales, and service data within a unified ecosystem. The platform delivers a comprehensive view of each driver’s lifecycle, from initial purchase through ongoing service and renewal. AI agents provide proactive alerts, intelligent recommendations, and actionable insights directly in the flow of work. Sales and service teams can quickly access context-rich data to resolve issues and strengthen customer relationships. Automotive Cloud simplifies the management of leases, warranties, claims, and dealership interactions. Personalized engagement tools enable immersive experiences that extend beyond the showroom. Integrated automation reduces administrative workload and boosts employee productivity. With Data 360, organizations can harmonize driver and vehicle profiles that evolve over time. MuleSoft connectors integrate critical automotive systems and legacy applications. Marketing Cloud and Commerce Cloud extend personalized campaigns and digital storefront experiences. Agentforce Automotive enables OEMs and dealers to deliver connected, data-driven experiences that drive loyalty, revenue growth, and operational excellence.

What is AutoVitals?

Whether you are new to digital vehicle inspections, have been effectively using DVI but wish to elevate your processes further, or are searching for top-tier software for automotive repair facilities, AutoVitals equips you with the crucial tools to help your shop reach its goals. Opting for a partner that guarantees a sustainable pathway to success is a smart choice. The solutions offered by AutoVitals are tailored to reflect how drivers interact with your business and how you can optimize your internal workflows to better meet their expectations. Our experienced trainers, who are well-versed in the industry, stand ready to guide and support you throughout this process. Following our best practices, if your average repair order (ARO) fails to rise by at least 20%, we will terminate your contract without any penalties. Additionally, you will benefit from a vibrant online community consisting of over 4,000 shops and automotive specialists in our Facebook Forum, where AutoVitals users and partners actively share insights and extend support to facilitate your transition into a fully digital shop setting. By leveraging these invaluable resources, not only will you improve your service offerings, but you will also cultivate a culture of ongoing improvement and team involvement. This collaborative environment can significantly enhance the overall efficiency and effectiveness of your shop.

Media

Media

Integrations Supported

Collate
Salesforce

Integrations Supported

AutoShop
MaxxTraxx
NAPA TRACS
Protractor
Tekmetric

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS
Android
iPhone
iPad

Customer Service / Support

Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub

Training Options

Documentation Hub
Online Training
On-Site Training

Company Facts

Organization Name

Salesforce

Date Founded

1999

Company Location

United States

Company Website

www.salesforce.com/automotive/cloud/

Company Facts

Organization Name

AutoVitals

Date Founded

2009

Company Location

United States

Company Website

www.autovitals.com

Categories and Features

Automotive CRM

Not specified

Categories and Features

Auto Body

Not specified

Auto Repair

CRM
Inventory Management
Maintenance Scheduling
Quotes / Estimates
Service History
VIN Lookup
Work Order Management

Automotive CRM

Not specified

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