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What is Salesforce Agentforce Automotive?

Agentforce Automotive is Salesforce’s AI-first CRM platform tailored to the unique needs of the automotive industry. Previously known as Automotive Cloud, it connects driver, vehicle, sales, and service data within a unified ecosystem. The platform delivers a comprehensive view of each driver’s lifecycle, from initial purchase through ongoing service and renewal. AI agents provide proactive alerts, intelligent recommendations, and actionable insights directly in the flow of work. Sales and service teams can quickly access context-rich data to resolve issues and strengthen customer relationships. Automotive Cloud simplifies the management of leases, warranties, claims, and dealership interactions. Personalized engagement tools enable immersive experiences that extend beyond the showroom. Integrated automation reduces administrative workload and boosts employee productivity. With Data 360, organizations can harmonize driver and vehicle profiles that evolve over time. MuleSoft connectors integrate critical automotive systems and legacy applications. Marketing Cloud and Commerce Cloud extend personalized campaigns and digital storefront experiences. Agentforce Automotive enables OEMs and dealers to deliver connected, data-driven experiences that drive loyalty, revenue growth, and operational excellence.

What is Infor CloudSuite Automotive?

CloudSuite Automotive provides seamless access and ready-to-implement functionalities aimed at enhancing the outsourcing of production, the formation of new business entities, and the development of joint ventures. In an environment where companies contend with stringent deadlines, fierce global competition, budget limitations, and increasingly complex components, the demand for a more adaptable and modern business solution has intensified. This platform encompasses a wide array of tested automotive solutions, combining a core ERP system with essential additional applications. Its toolkit includes capabilities for shop-floor scheduling, lean production practices, comprehensive process scheduling, compliance with MMOG standards, high-volume production management, strategic raw material sourcing to reduce expenses, meticulous transaction tracking, adherence to OEM and complex regulatory guidelines, and sophisticated procurement functionalities. By leveraging these tools, businesses can effectively maneuver through the dynamic challenges of the automotive sector, ensuring not only survival but also growth and innovation in their operations. Ultimately, CloudSuite Automotive equips companies with the necessary resources to thrive in an ever-evolving marketplace.

Media

Media

Integrations Supported

Collate
Salesforce

Integrations Supported

Nextbitt
Rayven

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub

Training Options

Documentation Hub
Webinars
Online Training

Company Facts

Organization Name

Salesforce

Date Founded

1999

Company Location

United States

Company Website

www.salesforce.com/automotive/cloud/

Company Facts

Organization Name

Infor

Date Founded

2002

Company Location

United States

Company Website

www.infor.com/products/cloudsuite-automotive

Categories and Features

Automotive CRM

Not specified

Categories and Features

Auto Dealer

Not specified

Automotive CRM

Not specified

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