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What is Salesforce Agentforce Consumer Goods?
Consumer Goods Cloud is a purpose-built CRM solution tailored to the unique needs of consumer packaged goods companies. Built on Salesforce’s unified platform, it combines AI, analytics, and workflow automation to align planning and execution across the entire organization. The platform connects B2B retail operations and B2C consumer engagement into a single data-driven ecosystem. Sales teams can accelerate deal cycles with guided selling, opportunity tracking, and consolidated account insights. Customer business planning tools allow companies to manage baseline forecasts, volume targets, and trade investments within one structured framework. Trade promotion management provides a Gantt-style calendar view, scenario planning, and funds tracking to optimize promotional effectiveness. Field teams are equipped with mobile visit planning, task management, and retail execution capabilities to ensure flawless in-store performance. Offline functionality ensures productivity continues regardless of connectivity. Service teams can enhance satisfaction through automated omni-channel case routing and integrated service dashboards. Embedded AI agents deliver predictive insights and next-best-action recommendations across every function. Seamless integrations with data platforms and analytics tools provide deeper intelligence for smarter decisions. Consumer Goods Cloud enables brands to collaborate more effectively with channel partners, reduce inefficiencies, and drive sustainable, profitable growth.
What is Progress Retail?
Progress Retail stands out as a pioneering cloud-based platform aimed at optimizing retail processes and boosting staff productivity, particularly beneficial for businesses operating across multiple locations. By integrating vital elements such as daily operations management, employee training, and communication into one cohesive workspace, it empowers managers to create and automate tasks efficiently, reducing reliance on complex email chains and various uncoordinated tools. The platform promotes engaging training experiences with intelligent assessments, which play a crucial role in helping employees learn and remember essential procedures effectively. Moreover, it provides tailored communication for different roles, customized notifications, a shared calendar for scheduling purposes, and in-depth analytics that yield valuable insights specific to retail settings. Its AI-enhanced search functionalities and virtual assistant convert internal data into user-friendly conversational formats, ensuring that on-the-ground staff can swiftly access essential information as needed. In addition, features such as advanced filtering capabilities, unlimited cloud storage, and secure, responsive web access further bolster operational consistency and overall business productivity. Ultimately, Progress Retail equips retailers with necessary resources and insights, enabling them to excel in a competitive landscape while fostering a culture of continuous improvement. This comprehensive approach not only streamlines operations but also enhances team collaboration and engagement across the organization.
Integrations Supported
Cleo Integration Cloud
Collate
Salesforce
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
$40 per week
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Salesforce
Date Founded
1999
Company Location
United States
Company Website
www.salesforce.com/consumer-goods/cloud/
Company Facts
Organization Name
Progress Retail
Date Founded
2017
Company Location
United States
Company Website
www.progressretail.com
Categories and Features
CPG
Customer Management
Electronic Data Interchange
Financial Accounting
Forecast / Demand Planning
Inventory Management
Lot Tracking
Pricing Management
Shopper Marketing
Trade Promotion
Retail Execution
AI / Image Recognition
Collaboration Tools
Data Collection
Inspection
Pricing / Placement Optimization
Product Education
Product Promotion Strategy
Retail Site Audit
Workforce Management
Categories and Features
Retail Execution
AI / Image Recognition
Collaboration Tools
Data Collection
Inspection
Pricing / Placement Optimization
Product Education
Product Promotion Strategy
Retail Site Audit
Workforce Management