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What is Salesforce Agentforce Education?

Agentforce Education is Salesforce’s AI-first education platform that brings together CRM functionality and next-generation student information system capabilities. Previously known as Education Cloud, it provides a unified foundation for managing the entire constituent journey. From recruitment and admissions to academic operations and alumni advancement, the platform connects every department with shared data and workflows. AI-powered agents deliver 24/7 support for prospective students, advisors, and fundraisers. Recruitment teams can automate personalized outreach and application support. Academic operations gain intelligent tools for course search, catalog management, and registration planning. Student success teams benefit from holistic advising summaries, predictive insights, and automated next steps. Advancement professionals can conduct philanthropic research and manage donor relationships more efficiently. Real-time analytics enable institutions to anticipate trends and respond proactively. The platform integrates seamlessly with Data 360, MuleSoft, Marketing Cloud, Slack, and Tableau for expanded functionality. Its flexible, configurable architecture supports diverse education models and lifelong learning initiatives. Agentforce Education enables institutions to create connected, data-driven experiences that improve engagement, retention, and institutional impact.

What is EAB Navigate360?

EAB Navigate360 provides a cloud-based student relationship management and engagement platform designed to support colleges and universities throughout the recruitment, enrollment, retention, and alumni engagement processes. The solution brings together student information, institutional communications, academic advising activities, and support services within a connected technology environment. Its coordinated care network enables faculty, advisors, and administrators to collaborate on student needs using shared profiles, case records, referrals, alerts, and follow-up tasks. Staff can organize advising appointments, create targeted communication campaigns, administer surveys, and track student progress through configurable workflows. Navigate360 includes embedded AI assistants that automate routine activities such as drafting student messages, preparing meeting summaries, generating reports, and initiating outreach campaigns. A student-facing AI navigator provides access to institution-approved information, answers common questions, recommends resources, and helps learners identify appropriate next steps. The platform's enrollment management capabilities support prospective student tracking, application workflows, recruitment events, automated communications, and admissions performance analysis. Its Student Engagement Hub offers mobile and desktop tools for appointment scheduling, academic planning, financial resources, campus communications, and career exploration. Advanced analytics features include predictive modeling, population health assessments, intervention tracking, customizable dashboards, and automated reporting to help institutions evaluate student outcomes. With integrations for student information systems, learning management platforms, and other campus applications, Navigate360 helps higher education organizations streamline operations, deliver personalized student support, and improve institutional performance.

Media

Media

Integrations Supported

Attendance Tracker Pro
Collate
Copilot
Docusign
Formstack
GetFeedback
GoFundMe Pro
Informatica MDM
Inspire Planner
PatronManager CRM
Salesforce
TargetX CRM
Wufoo
Zapier

Integrations Supported

HostBill

API Availability

API Availability

Pricing Information

$36 per month

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS
iPhone

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Webinars

Training Options

Documentation Hub
Webinars

Company Facts

Organization Name

Salesforce

Date Founded

1999

Company Location

United States

Company Website

www.salesforce.com/education/cloud/

Company Facts

Organization Name

EAB

Date Founded

2007

Company Location

United States

Company Website

eab.com/solutions/navigate360/

Categories and Features

Academic Advising

Not specified

Admissions and Enrollment

Application Management
Candidate Management
Financial Aid Management

Alumni Management

Fundraising Management
Mailing List Management
Member Portal
Membership Management

Higher Education

Admissions Management
Alumni Management
Assessment Management
Curriculum Management
Student Information / Records
Student Portal

Categories and Features

Academic Advising

Not specified

Higher Education

Not specified

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