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What is Salesforce Agentforce Life Sciences?

Agentforce Life Sciences is Salesforce’s AI-powered CRM platform purpose-built for pharmaceutical, MedTech, consumer health, and animal health organizations. Previously known as Life Sciences Cloud, it delivers end-to-end engagement capabilities across clinical, medical, commercial, and patient services functions. The platform integrates data from across the healthcare ecosystem to create a unified, compliant operational environment. AI agents support clinical trial acceleration by automating participant matching, onboarding, and predictive enrollment tracking. Medical affairs teams can streamline scientific inquiry management with automated responses and comprehensive audit trails. Commercial teams gain intelligence-driven tools for personalized healthcare provider engagement across sales and marketing channels. Patient services functions benefit from automated insurance verification, adherence tracking, and proactive outreach programs. Built-in compliance ensures governance remains embedded directly in workflows. Real-time analytics surface insights to improve decision-making and operational efficiency. Integration with Data 360 enables harmonized data activation across systems. MuleSoft connectors facilitate secure integration with legacy and third-party applications. Agentforce Life Sciences enables organizations to speed innovation, enhance stakeholder relationships, and deliver therapies and devices to patients more efficiently.

What is Acuity?

Acuity is a cutting-edge AI-driven platform designed specifically for the healthcare and biopharma industries, focusing on the identification, analysis, and engagement with Key Opinion Leaders (KOLs). Utilizing advanced analytics, Acuity gathers insights from various digital interactions, conference participation, publication histories, and other professional endeavors to create detailed KOL profiles. The platform facilitates not only the segmentation and selection of KOLs but also provides insights into their influence in different geographical areas and tracks their interactions. Moreover, it features sentiment analysis capabilities, which allow users to assess the resonance of digital leaders with their audiences across multiple channels, such as social media platforms and presentations. Acuity is customizable and can be easily integrated with popular CRM systems like Veeva and Salesforce. In addition, the solution offers specialized tools for profiling clinical trials, which help organizations improve their recruitment efforts by identifying prominent trialists and refining their strategies for success. This comprehensive approach ultimately enables companies to make data-driven decisions and enhance their interactions with pivotal figures within the industry, driving greater impact and collaboration. By leveraging such innovative solutions, businesses can stay ahead in a competitive landscape.

Media

Media

Integrations Supported

Salesforce Agentforce
Salesforce Agentforce Health

Integrations Supported

Salesforce Agentforce
Salesforce Agentforce Health

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Salesforce

Date Founded

1999

Company Location

United States

Company Website

www.salesforce.com/life-sciences/cloud/

Company Facts

Organization Name

81qd

Date Founded

2007

Company Location

United States

Company Website

www.81qd.com/products-services/acuity/

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