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What is Salesforce Communications Cloud?

Salesforce Communications Cloud is a CRM platform powered by AI, tailored specifically for the communications industry, offering a complete digital BSS suite that prioritizes a catalog-driven model from commerce through to cash. This innovative platform enables telecom companies to adeptly address shifting customer needs and market trends, promoting data-driven decision-making while improving operational effectiveness across multiple sectors. It comes equipped with an assortment of prebuilt applications, product models, and standardized integrations, all of which aid in quicker value realization and reduced risks. Moreover, it organizes complex hierarchies within its console, providing actionable insights and the capability to initiate interactions or transactions seamlessly within that structure. In addition, it integrates effortlessly with external applications and leverages product updates and advancements, empowering clients to achieve rapid deployment. Consequently, this platform not only simplifies processes but also significantly enhances the overall user experience for enterprises operating within the communications field, allowing them to stay competitive and responsive in a fast-paced market. Ultimately, Salesforce Communications Cloud stands out as a transformative solution that supports businesses in navigating the complexities of the telecommunications landscape.

What is CommVergence?

Billing can often be complex, requiring careful attention to detail and a dedication to outstanding service. iCommVergence presents a holistic solution that empowers you to handle billing for modern telecommunications services while preparing you for future challenges. The automated system optimizes the billing workflow, enabling you to issue invoices promptly and with improved efficiency, generally demanding fewer resources and less time compared to your existing methods. By adopting this integrated, state-of-the-art OSS/BSS platform, you can streamline a variety of operations: manage all billing functionalities through a single interface, leverage table-driven capabilities for greater customization, enhance customer service interactions, support a cohesive multi-service architecture, create a flexible rules-based engine, and oversee an array of functions including billing, customer support, rating, issue management, payment, and point-of-sale tasks. Additionally, this platform allows for seamless integration of web technologies with third-party applications, provides options for customizable bundling and discounting, and improves overall workflow efficiencies across your organization. Ultimately, this strategy not only simplifies your billing process but also equips your business to excel in the rapidly changing telecommunications industry, ensuring you remain competitive and responsive to market needs.

Media

Media

Integrations Supported

Avalara
Calix Cloud
Collate
Paymentus
Salesforce

Integrations Supported

Avalara
Calix Cloud
Collate
Paymentus
Salesforce

API Availability

Has API

API Availability

Has API

Pricing Information

$325 per month
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Salesforce

Date Founded

1999

Company Location

United States

Company Website

www.salesforce.com/communications/cloud/

Company Facts

Organization Name

CommSoft

Date Founded

1985

Company Location

United States

Company Website

www.commsoft.net/client-service

Categories and Features

Billing and Provisioning

Billing & Invoicing
Carrier Access Billing
Contract Management
Customer Accounts
Customizable Billing
Flexible Rate Tables
Internet
Order Management
Post-Paid Systems
Pre-Paid Systems
Provisioning
Rating
Self Service Portal
Service Order System
VoIP

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