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What is Salesforce Communications Cloud?

Salesforce Communications Cloud is a CRM platform powered by AI, tailored specifically for the communications industry, offering a complete digital BSS suite that prioritizes a catalog-driven model from commerce through to cash. This innovative platform enables telecom companies to adeptly address shifting customer needs and market trends, promoting data-driven decision-making while improving operational effectiveness across multiple sectors. It comes equipped with an assortment of prebuilt applications, product models, and standardized integrations, all of which aid in quicker value realization and reduced risks. Moreover, it organizes complex hierarchies within its console, providing actionable insights and the capability to initiate interactions or transactions seamlessly within that structure. In addition, it integrates effortlessly with external applications and leverages product updates and advancements, empowering clients to achieve rapid deployment. Consequently, this platform not only simplifies processes but also significantly enhances the overall user experience for enterprises operating within the communications field, allowing them to stay competitive and responsive in a fast-paced market. Ultimately, Salesforce Communications Cloud stands out as a transformative solution that supports businesses in navigating the complexities of the telecommunications landscape.

What is Enghouse Billing SaaS?

The Enghouse Billing SaaS platform delivers an all-encompassing array of features such as order entry, management, workflow automation, billing, and provisioning, all within a Software as a Service (SaaS) framework. By adopting this SaaS model, Service Providers can effectively enhance their revenue streams while easily introducing cutting-edge telecommunications services. The platform supports the creation and automation of complex workflows through a unified Business Process Management (BPM) system. It offers an efficient solution for order processing and provisioning, which comes with pre-configured integrations for various third-party systems. Moreover, the platform is equipped with built-in support for Salesforce, alongside functionalities for entitlement management, trouble ticketing, and customer self-service capabilities. Additionally, it fully supports e-bill presentment, payment processing, accounts receivable management, and integration with general ledgers, thereby providing a complete financial management solution. With this extensive array of functionalities, the Enghouse Billing platform stands out as an adaptable solution for contemporary telecommunications service providers, catering to their diverse operational needs. In a rapidly evolving telecom landscape, the ability to leverage such a robust platform can significantly enhance a provider's competitive edge.

Media

Media

Integrations Supported

Collate
Salesforce

Integrations Supported

Collate
Salesforce

API Availability

Has API

API Availability

Has API

Pricing Information

$325 per month
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Salesforce

Date Founded

1999

Company Location

United States

Company Website

www.salesforce.com/communications/cloud/

Company Facts

Organization Name

Enghouse Networks

Date Founded

1984

Company Location

Canada

Company Website

www.enghousenetworks.com/portfolio/business-support-systems/billing-as-a-service/billing-saas/

Categories and Features

Billing and Provisioning

Billing & Invoicing
Carrier Access Billing
Contract Management
Customer Accounts
Customizable Billing
Flexible Rate Tables
Internet
Order Management
Post-Paid Systems
Pre-Paid Systems
Provisioning
Rating
Self Service Portal
Service Order System
VoIP

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