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What is Salesforce Communications Cloud?

Salesforce Communications Cloud is a CRM platform powered by AI, tailored specifically for the communications industry, offering a complete digital BSS suite that prioritizes a catalog-driven model from commerce through to cash. This innovative platform enables telecom companies to adeptly address shifting customer needs and market trends, promoting data-driven decision-making while improving operational effectiveness across multiple sectors. It comes equipped with an assortment of prebuilt applications, product models, and standardized integrations, all of which aid in quicker value realization and reduced risks. Moreover, it organizes complex hierarchies within its console, providing actionable insights and the capability to initiate interactions or transactions seamlessly within that structure. In addition, it integrates effortlessly with external applications and leverages product updates and advancements, empowering clients to achieve rapid deployment. Consequently, this platform not only simplifies processes but also significantly enhances the overall user experience for enterprises operating within the communications field, allowing them to stay competitive and responsive in a fast-paced market. Ultimately, Salesforce Communications Cloud stands out as a transformative solution that supports businesses in navigating the complexities of the telecommunications landscape.

What is Infonova Digital Business Platform?

The Infonova Digital Business Platform is specifically designed to support the extensive monetization and management of partner offerings, allowing businesses to quickly test, implement, and scale their initiatives, beginning with smaller projects and gradually expanding them. This platform fosters extensive engagement within a partner ecosystem, including channel partners, solution providers, marketplaces, and B2B2X relationships. Utilizing cutting-edge technology that incorporates Open APIs and a cloud-native microservices architecture, it has been successfully implemented across multiple industries such as telecommunications, technology, automotive, and finance. In essence, a digital business platform acts as a pivotal technology that underpins a digital platform business model. By managing the commercial interactions inherent in these models, it enables organizations to explore new revenue streams through collaborative projects and the co-development of joint offerings within the ecosystem, thereby ensuring flexibility and growth in a rapidly changing market landscape. These capabilities establish it as a vital resource for enterprises aiming to excel in an increasingly interconnected world, ultimately positioning them for sustained success.

Media

Media

Integrations Supported

ActiveMQ
Beyond Now
Collate
Docker
Elasticsearch
Kubernetes
PostgreSQL
Redis
Salesforce

Integrations Supported

ActiveMQ
Beyond Now
Collate
Docker
Elasticsearch
Kubernetes
PostgreSQL
Redis
Salesforce

API Availability

Has API

API Availability

Has API

Pricing Information

$325 per month
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Salesforce

Date Founded

1999

Company Location

United States

Company Website

www.salesforce.com/communications/cloud/

Company Facts

Organization Name

Beyond Now

Date Founded

2021

Company Location

Austria

Company Website

www.beyondnow.com/en/our-platforms/infonova-digital-business-platform/

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