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What is Salesforce Communications Cloud?

Salesforce Communications Cloud is a CRM platform powered by AI, tailored specifically for the communications industry, offering a complete digital BSS suite that prioritizes a catalog-driven model from commerce through to cash. This innovative platform enables telecom companies to adeptly address shifting customer needs and market trends, promoting data-driven decision-making while improving operational effectiveness across multiple sectors. It comes equipped with an assortment of prebuilt applications, product models, and standardized integrations, all of which aid in quicker value realization and reduced risks. Moreover, it organizes complex hierarchies within its console, providing actionable insights and the capability to initiate interactions or transactions seamlessly within that structure. In addition, it integrates effortlessly with external applications and leverages product updates and advancements, empowering clients to achieve rapid deployment. Consequently, this platform not only simplifies processes but also significantly enhances the overall user experience for enterprises operating within the communications field, allowing them to stay competitive and responsive in a fast-paced market. Ultimately, Salesforce Communications Cloud stands out as a transformative solution that supports businesses in navigating the complexities of the telecommunications landscape.

What is Oracle Communications BRM?

Oracle Communications Billing and Revenue Management (BRM) is a comprehensive, cloud-based platform designed to address the monetization needs of communications service providers (CSPs) in the era of 5G technology. It offers a diverse array of flexible billing models, including subscription-based billing, white-label solutions, and billing-on-behalf-of services, enabling CSPs to adapt effectively to various business environments. With its focus on precise management of payments, collections, invoicing, accounts receivable, taxation, general ledger integration, and reporting, BRM ensures accurate billing experiences for users. The system is capable of handling complex organizational hierarchies, thereby simplifying the launch of offerings for B2C, B2B, and B2B2X strategies, which feature options for group account plans, billing-time discounts, and a variety of charge types. Furthermore, it includes features for partner revenue settlement, thereby promoting reliable accountability throughout the entire revenue lifecycle. This holistic approach empowers CSPs to not only improve their operational efficiency but also to quickly adapt to evolving market dynamics while staying competitive. In doing so, BRM positions itself as an essential tool for CSPs aiming to thrive in a rapidly changing digital landscape.

Media

Media

Integrations Supported

Collate
Salesforce

Integrations Supported

Collate
Salesforce

API Availability

Has API

API Availability

Has API

Pricing Information

$325 per month
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Salesforce

Date Founded

1999

Company Location

United States

Company Website

www.salesforce.com/communications/cloud/

Company Facts

Organization Name

Oracle

Date Founded

1977

Company Location

United States

Company Website

www.oracle.com/communications/5g-monetization/billing-revenue-management/

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