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What is Salesforce Education Cloud?

Contemporary universities face a set of challenges that are unlike anything seen before, requiring adept navigation to thrive. Among these obstacles are shifts in global student demographics, an increased demand for specific workforce skills, struggles with student retention, and heightened expectations from learners who desire a customized and seamless educational experience. The Education Cloud for Higher Education presents a CRM-driven toolkit designed to support institutions in boosting student success throughout their academic journey, from initial inquiry to alumni status. This all-encompassing solution includes the Salesforce Platform, Education Data Architecture (EDA), and specialized resources for Recruiting & Admissions, Student Success, and Advancement, complemented by targeted offerings such as Salesforce Advisor Link. By working together, we can fulfill your aspirations. At Salesforce.org, we share your commitment to enhancing student outcomes, collaborating with forward-thinking colleges and universities to spark transformative changes across campuses by leveraging cutting-edge technology. Our joint efforts have resulted in significant achievements, highlighting the tremendous impact of partnership in the educational landscape, and paving the way for future advancements in student engagement and success.

What is BlackBeltHelp?

OneStop stands out as a premier customer support platform for higher education, leveraging artificial intelligence to enhance student success through a SaaS model. Currently, it serves more than 200 institutions and has a reach of over 6,000,000 students. In collaboration with colleges and universities, BlackBeltHelp aims to deliver an exceptional customer experience similar to that of Amazon, focusing on student retention and boosting enrollment figures. Additionally, BlackBeltHelp extends its services to school districts and healthcare providers, ensuring a wide array of support options. By consolidating essential information to meet various student needs in a single location, the platform simplifies the help desk interaction process. With technology at its core, it offers personalized support around the clock, fostering success for both students and institutions alike. Moreover, the implementation of conversational AI can significantly enhance the self-service experience, providing necessary assistance to students while also benefiting the institution. To further engage students, a targeted SMS campaign can effectively communicate vital information and encourage proactive actions from them. Ultimately, these innovative strategies contribute to a comprehensive support ecosystem that prioritizes student success.

Media

Media

Integrations Supported

Attendance Tracker Pro
Classy
Collate
Copilot
Docusign
Formstack
GetFeedback
Groove
Informatica MDM
Inspire Planner
PatronManager CRM
Salesforce
TargetX CRM
Wufoo
Zapier

Integrations Supported

Attendance Tracker Pro
Classy
Collate
Copilot
Docusign
Formstack
GetFeedback
Groove
Informatica MDM
Inspire Planner
PatronManager CRM
Salesforce
TargetX CRM
Wufoo
Zapier

API Availability

Has API

API Availability

Has API

Pricing Information

$36 per month
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Salesforce

Date Founded

1999

Company Location

United States

Company Website

www.salesforce.com/education/cloud/

Company Facts

Organization Name

BlackBeltHelp

Date Founded

2012

Company Location

United States

Company Website

www.blackbelthelp.com

Categories and Features

Admissions and Enrollment

Application Management
Assessment Management
Candidate Management
Colleges / Universities
Evaluation Management
Fee Management
Financial Aid Management
Forms Management
K-12
Recruiting Management
Scoring
Self Service Portal

Alumni Management

Event Management
Fundraising Management
Jobs Board
Mailing List Management
Member Accounts
Member Communities
Member Directory
Member Portal
Membership Management
Website Management

Higher Education

Admissions Management
Alumni Management
Assessment Management
Curriculum Management
Faculty / Staff Management
Financial Aid Management
Fundraising Management
Housing Management
Scheduling
Student Information / Records
Student Portal

Categories and Features

Artificial Intelligence

Chatbot
For Healthcare
For Sales
For eCommerce
Image Recognition
Machine Learning
Multi-Language
Natural Language Processing
Predictive Analytics
Process/Workflow Automation
Rules-Based Automation
Virtual Personal Assistant (VPA)

Chatbot

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Higher Education

Admissions Management
Alumni Management
Assessment Management
Curriculum Management
Faculty / Staff Management
Financial Aid Management
Fundraising Management
Housing Management
Scheduling
Student Information / Records
Student Portal

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