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What is Salesforce Feedback Management?

Seamlessly integrate your feedback mechanisms with Salesforce by linking survey outcomes to any Salesforce object. Efficiently tackle customer issues by automatically initiating follow-ups with the appropriate individual or team based on specific survey responses. By embedding Salesforce data, such as case numbers or service representative names, you can enhance the personalization of your surveys and make them more relevant to each respondent. Elevate the leading customer service platform by leveraging valuable insights gathered from feedback. Create Lifecycle Maps that illustrate diverse customer journeys, allowing you to customize each path by identifying critical interaction points where feedback is essential and linking specific surveys to those moments. Engage customers effectively by conducting surveys immediately after service interactions, which ensures the collection of accurate and timely feedback. With Salesforce Feedback Management, you have the ability to reach customers through various channels, including email, SMS, post-chat, WhatsApp, Facebook, third-party websites, and in-app surveys, thereby optimizing your feedback collection strategy. This comprehensive approach guarantees that you stay closely aligned with your customers' evolving needs and preferences as they arise, fostering stronger relationships over time. Monitoring customer sentiment in real-time will enable proactive adjustments to your services and enhance overall satisfaction.

What is OKR Board for Salesforce by Oboard?

Bid farewell to the cumbersome task of generating manual reports and managing spreadsheets with the OKR Board for Salesforce from Oboard. This innovative Salesforce OKR plugin allows you to establish, monitor, and oversee all your OKRs directly within the Salesforce platform, ensuring a user-friendly and highly customizable experience that is ideal for leaders implementing the OKR methodology with their teams. The OKR Board for Salesforce integrates OKRs effortlessly into the Salesforce environment, creating an effective means to unify your organization toward a shared objective while keeping tabs on everyone's achievements. Furthermore, this tool boasts: ✅ Extensive customization capabilities and robust security features; ✅ A real-time dashboard for tracking various teams and time frames; ✅ Adjustable OKR levels, weights, and breakdowns; ✅ A public API for sharing data with visualization platforms. In addition to OKR management, the OKR Board includes reporting and analytics tools, featuring a real-time dashboard that can be tailored to display data for any teams or time periods. This information is easily exportable to third-party visualization tools or can be formatted into an executive report with a shareable link for convenience. The pricing for the OKR Board is set at $10 per user each month, and a 30-day trial is offered that doesn't require a credit card, allowing potential users to experience its features risk-free before committing. This makes it an excellent choice for organizations looking to streamline their goal-setting processes without the usual hassles.

Media

Media

Integrations Supported

Salesforce
Facebook

Integrations Supported

Salesforce
Facebook

API Availability

Has API

API Availability

Has API

Pricing Information

$300 per 1,000 responses
Free Trial Offered?
Free Version

Pricing Information

$10.00
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Salesforce

Company Location

United States

Company Website

www.salesforce.com/products/platform/products/feedback-management/

Company Facts

Organization Name

Oboard

Date Founded

2018

Company Location

Germany

Company Website

oboard.io

Categories and Features

Customer Feedback

Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

Categories and Features

OKR

Benchmarking
Feedback Management
Goal Management
KPIs
Prioritization
Progress Tracking
Strategic Planning

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