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What is Koa?

Salesforce Koa marks the company's first CRM reasoning model specifically designed for Agentforce, leveraging the power of NVIDIA Nemotron and drawing from an extensive 27 years of Salesforce CRM knowledge to adeptly handle complex, multi-step tasks in enterprise settings. This model is built upon nearly three decades of CRM application expertise and has been further refined through training on a specialized synthetic dataset that mirrors genuine business workflows, processes, and compliance requirements. The training scenarios are meticulously designed to emulate the reasoning, tool usage, and decision-making strategies that Agentforce agents utilize throughout the customer journey, including critical activities such as lead generation, opportunity qualification, and service case resolution across more than 14 distinct industries. Koa is purpose-built for precise CRM functionalities and is evaluated using the Salesforce CRM Bench, which includes authentic workflows like opportunity updates, case routing, and follow-up scheduling. Salesforce reports that Koa delivers an 11% improvement in accuracy for choosing the right actions and recalls customer context with a reliability that is 2.1 times superior to earlier models. This groundbreaking methodology not only boosts operational efficiency but also greatly enhances the overall customer experience, making it a vital tool for businesses aiming to optimize their customer interactions. By integrating advanced reasoning capabilities, Koa positions itself as a transformative solution in the realm of customer relationship management.

What is Phi-4-mini-flash-reasoning?

The Phi-4-mini-flash-reasoning model, boasting 3.8 billion parameters, is a key part of Microsoft's Phi series, tailored for environments with limited processing capabilities such as edge and mobile platforms. Its state-of-the-art SambaY hybrid decoder architecture combines Gated Memory Units (GMUs) with Mamba state-space and sliding-window attention layers, resulting in performance improvements that are up to ten times faster and decreasing latency by two to three times compared to previous iterations, while still excelling in complex reasoning tasks. Designed to support a context length of 64K tokens and fine-tuned on high-quality synthetic datasets, this model is particularly effective for long-context retrieval and real-time inference, making it efficient enough to run on a single GPU. Accessible via platforms like Azure AI Foundry, NVIDIA API Catalog, and Hugging Face, Phi-4-mini-flash-reasoning presents developers with the tools to build applications that are both rapid and highly scalable, capable of performing intensive logical processing. This extensive availability encourages a diverse group of developers to utilize its advanced features, paving the way for creative and innovative application development in various fields.

Media

Media

Integrations Supported

Hugging Face
Microsoft 365 Copilot
Microsoft Foundry
Microsoft Foundry Agent Service
NVIDIA DRIVE
NVIDIA Nemotron
Salesforce
Salesforce Agentforce

Integrations Supported

Hugging Face
Microsoft 365 Copilot
Microsoft Foundry
Microsoft Foundry Agent Service
NVIDIA DRIVE
NVIDIA Nemotron
Salesforce
Salesforce Agentforce

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided
Free Version
Free Trial Offered?

Pricing Information

Pricing not provided
Free Version
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Salesforce

Date Founded

1999

Company Location

United States

Company Website

www.salesforce.com/agentforce/koa/

Company Facts

Organization Name

Microsoft

Date Founded

1975

Company Location

United States

Company Website

azure.microsoft.com/en-us/blog/reasoning-reimagined-introducing-phi-4-mini-flash-reasoning/

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