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What is Koa?

Salesforce Koa marks the company's first CRM reasoning model specifically designed for Agentforce, leveraging the power of NVIDIA Nemotron and drawing from an extensive 27 years of Salesforce CRM knowledge to adeptly handle complex, multi-step tasks in enterprise settings. This model is built upon nearly three decades of CRM application expertise and has been further refined through training on a specialized synthetic dataset that mirrors genuine business workflows, processes, and compliance requirements. The training scenarios are meticulously designed to emulate the reasoning, tool usage, and decision-making strategies that Agentforce agents utilize throughout the customer journey, including critical activities such as lead generation, opportunity qualification, and service case resolution across more than 14 distinct industries. Koa is purpose-built for precise CRM functionalities and is evaluated using the Salesforce CRM Bench, which includes authentic workflows like opportunity updates, case routing, and follow-up scheduling. Salesforce reports that Koa delivers an 11% improvement in accuracy for choosing the right actions and recalls customer context with a reliability that is 2.1 times superior to earlier models. This groundbreaking methodology not only boosts operational efficiency but also greatly enhances the overall customer experience, making it a vital tool for businesses aiming to optimize their customer interactions. By integrating advanced reasoning capabilities, Koa positions itself as a transformative solution in the realm of customer relationship management.

What is Phi-4-mini-reasoning?

Phi-4-mini-reasoning is an advanced transformer-based language model that boasts 3.8 billion parameters, tailored specifically for superior performance in mathematical reasoning and systematic problem-solving, especially in scenarios with limited computational resources and low latency. The model's optimization is achieved through fine-tuning with synthetic data generated by the DeepSeek-R1 model, which effectively balances performance and intricate reasoning skills. Having been trained on a diverse set of over one million math problems that vary from middle school level to Ph.D. complexity, Phi-4-mini-reasoning outperforms its foundational model by generating extensive sentences across numerous evaluations and surpasses larger models like OpenThinker-7B, Llama-3.2-3B-instruct, and DeepSeek-R1 in various tasks. Additionally, it features a 128K-token context window and supports function calling, which ensures smooth integration with different external tools and APIs. This model can also be quantized using the Microsoft Olive or Apple MLX Framework, making it deployable on a wide range of edge devices such as IoT devices, laptops, and smartphones. Furthermore, its design not only enhances accessibility for users but also opens up new avenues for innovative applications in the realm of mathematics, potentially revolutionizing how such problems are approached and solved.

Media

Media

Integrations Supported

ExecuTorch
Hugging Face
Microsoft Azure
Microsoft Foundry
Microsoft Foundry Models
NVIDIA Nemotron
Salesforce
Salesforce Agentforce

Integrations Supported

ExecuTorch
Hugging Face
Microsoft Azure
Microsoft Foundry
Microsoft Foundry Models
NVIDIA Nemotron
Salesforce
Salesforce Agentforce

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided
Free Version
Free Trial Offered?

Pricing Information

Pricing not provided
Free Version
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Salesforce

Date Founded

1999

Company Location

United States

Company Website

www.salesforce.com/agentforce/koa/

Company Facts

Organization Name

Microsoft

Date Founded

1975

Company Location

United States

Company Website

azure.microsoft.com/en-us/blog/one-year-of-phi-small-language-models-making-big-leaps-in-ai/

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