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What is Salesforce Loyalty Management?

Salesforce Loyalty Management serves as a robust platform designed to help organizations create and manage intelligent, tailored loyalty programs that enhance customer engagement and increase their lifetime value. Built on the Salesforce Customer 360 Platform, it enables businesses to craft loyalty schemes featuring various tiers, points, rewards, and benefits that cater to both B2B and B2C markets. This solution fosters collaboration across diverse sectors, allowing customers to earn and redeem rewards across multiple brands, while also equipping businesses with tools for effectively onboarding partners and coordinating joint marketing campaigns. By utilizing AI-driven functionalities, it helps companies identify brand advocates, oversee referral programs, and deliver personalized promotions based on customer data and behavioral insights. In addition, when integrated with Salesforce Marketing Cloud, Service Cloud, and Tableau, Loyalty Management provides a unified view of the customer, facilitating smooth interactions at every touchpoint. This holistic strategy not only strengthens customer loyalty but also contributes to sustainable growth for businesses over the long term. Ultimately, the platform positions brands to build lasting relationships with their customers, ensuring they remain engaged and satisfied.

What is LoyaltyLion?

LoyaltyLion provides the opportunity to design a fully tailored loyalty program that meets your specific needs. This platform rewards users for a variety of actions, such as leaving reviews, making referrals, completing purchases, and engaging on social media. By implementing personalized loyalty communications, establishing different loyalty tiers, and leveraging loyalty data to enhance future marketing initiatives, businesses can drive increased repeat purchase rates. With its proven track record, LoyaltyLion has gained the trust of numerous ecommerce retailers globally, delivering an impressive return of $15 for every $1 invested in its services. This effectiveness makes it an appealing choice for businesses looking to boost customer engagement and retention.

Media

Media

Integrations Supported

Bloomreach
Canopy
Feefo
HubSpot Marketing Hub
HubSpot Service Hub
MESA
Mailchimp
Radiance Labs
SMSBump
Salesforce
Salesforce Marketing Cloud
Salesforce Service Cloud
Shopify
Shopify Plus
Shopney
Stackreaction
Stamped
Tableau
Tillo
Yotpo

Integrations Supported

Bloomreach
Canopy
Feefo
HubSpot Marketing Hub
HubSpot Service Hub
MESA
Mailchimp
Radiance Labs
SMSBump
Salesforce
Salesforce Marketing Cloud
Salesforce Service Cloud
Shopify
Shopify Plus
Shopney
Stackreaction
Stamped
Tableau
Tillo
Yotpo

API Availability

Has API

API Availability

Has API

Pricing Information

$20,000 per month
Free Trial Offered?
Free Version

Pricing Information

US$159.00/month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Salesforce

Date Founded

1999

Company Location

United States

Company Website

www.salesforce.com/marketing/loyalty-management/

Company Facts

Organization Name

LoyaltyLion

Date Founded

2014

Company Location

United Kingdom

Company Website

loyaltylion.com

Categories and Features

Customer Loyalty

CRM
Corporate Memberships
Customer Activity Tracking
Discount Management
Gift Card System
Loyalty Card System
Member Portal
Membership Management
No-Card Loyalty System
Referral Tracking
Rewards Management

Loyalty Management

CRM
Customer Activity Tracking
Discount Management
Gift Card System
Loyalty Card System
Member Portal
Membership Management
No-Card Loyalty System
Referral Tracking
Rewards Management
White Label

Categories and Features

Customer Loyalty

CRM
Corporate Memberships
Customer Activity Tracking
Discount Management
Gift Card System
Loyalty Card System
Member Portal
Membership Management
No-Card Loyalty System
Referral Tracking
Rewards Management

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