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What is Salesforce Manufacturing Cloud?

Elevate your virtual sales tactics, align sales efforts with operational processes, and create a unified forecast using Manufacturing Cloud. Oversee engagements with customers, partners, and staff through a centralized platform that integrates seamlessly with backend operations. By leveraging adaptable digital manufacturing solutions, you can secure additional deals and capitalize on new growth opportunities. Improve field service productivity by providing service agents and technicians with in-depth customer data insights. Encourage teamwork, minimize inefficiencies, and boost transparency through the capabilities of Manufacturing Cloud. Ensure that essential information is accessible to the relevant teams via Sales Cloud, Service Cloud, and specialized manufacturing tools such as Account-Based Forecasting and Rebate Management, all incorporated within Manufacturing Cloud. Gain a clear perspective on your new opportunities along with customer contracts and demand forecasts. Drive operational excellence through the manufacturing data model and take advantage of innovative manufacturing enhancements introduced three times each year. This comprehensive strategy not only streamlines operations but also cultivates a culture of ongoing improvement within your organization, ultimately leading to enhanced performance and growth. By embracing these practices, you position your business to thrive in a competitive landscape.

What is Infor CRM?

Infor CRM is more than just a standard database; it provides an all-encompassing view of customer interactions across various channels. This Customer Relationship Management (CRM) software generates valuable insights into every touchpoint with customers within an organization’s departments, such as sales, marketing, customer service, and support. By harnessing in-depth customer profiles and tools aimed at improving sales efficiency, users can identify opportunities that enhance the success of each interaction and streamline sales workflows. Equipped with a robust array of analytics, sales management options, and proactive alerts, businesses can conduct accurate forecasting, make strategic choices, and oversee teams and territories with greater effectiveness. Being a cloud-based solution, Infor CRM includes functionality for sales, customer service, marketing analytics, and reporting, while seamlessly connecting with Infor ERP systems, Birst® Networked BI, and other elements of Infor’s Customer Experience Suite. By overseeing the complete customer lifecycle on a unified platform, organizations can tap into future sales possibilities while guaranteeing exceptional customer service. In summary, Infor CRM is essential not only for facilitating business expansion but also for significantly improving customer satisfaction levels, making it indispensable for modern enterprises.

Media

Media

Integrations Supported

ADP Next Gen HCM
ADP StandOut
BluJay Augmented Global Trade
CyberPlan
Fracttal
Glantus
Hudini
IRIS Guest
Kleene
Logistics Vision Suite
Maileon
ProLinc
Responder360
Service Greeni
TCS CHROMA
TCS OmniStore
Znode
e-PlanREVIEW
iTAC.MES.Suite
seventhings

Integrations Supported

ADP Next Gen HCM
ADP StandOut
BluJay Augmented Global Trade
CyberPlan
Fracttal
Glantus
Hudini
IRIS Guest
Kleene
Logistics Vision Suite
Maileon
ProLinc
Responder360
Service Greeni
TCS CHROMA
TCS OmniStore
Znode
e-PlanREVIEW
iTAC.MES.Suite
seventhings

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Salesforce

Date Founded

1999

Company Location

United States

Company Website

www.salesforce.com/solutions/industries/manufacturing/overview/

Company Facts

Organization Name

Infor

Date Founded

2002

Company Location

United States

Company Website

www.infor.com/products/customer-experience-suite/crm

Categories and Features

CRM

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

Manufacturing

Accounting Integration
ERP
MES
MRP
Maintenance Management
Purchase Order Management
Quality Management
Quotes/Estimates
Reporting/Analytics
Safety Management
Shipping Management

Categories and Features

CRM

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

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