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What is Salesforce Marketing Cloud?

Connect with individual clients by employing a variety of tools that enable you to create personalized and pertinent content, ranging from basic email marketing to sophisticated cross-channel campaign management. By integrating data from different sources and devices, you can cultivate a thorough understanding of your clientele. Gather and leverage first-, second-, and third-party data to derive insights into your audience, facilitating growth by appealing to new market segments. Make effective use of data in conjunction with AI technologies, such as Einstein, to handle each interaction seamlessly. Be attuned to customer intent, decode their requirements, and deliver tailored communications that build trust and rapport. Foster two-way, immediate engagement that spans from the first touchpoint to customer advocacy. Additionally, present the next optimal action for each individual at scale, ensuring that all interactions remain relevant and timely. In addition, continuously evaluate the overall impact of your marketing efforts across various digital channels and devices, utilizing AI and a distinctive partnership with Google Analytics 360 to refine your strategies for ongoing success. Ultimately, this comprehensive approach will empower you to meet the evolving needs of your customers while driving your business forward.

What is Ambassador Relations Tool?

Seamlessly integrate vital customer information along with their negotiation and response records, while also having the option to tailor data fields to accommodate a variety of industry-specific customer profiles. This approach is an effective strategy for ensuring ongoing engagement with current clients, significantly enhancing retention. Moreover, it facilitates the automation of numerous marketing efforts, such as on-site pop-up surveys and targeted promotional campaigns. Sending customized customer satisfaction survey emails is a breeze, thanks to readily available templates designed for various industries. In addition, automated email sequences can be triggered by specific customer behaviors, which can be set up within scenario configurations. RFM analysis utilizes customers' purchasing histories and behavioral trends, automatically sorting them into six distinct categories, enabling focused strategies tailored to each classification. This all-encompassing method not only improves customer relationship management but also boosts overall marketing effectiveness, making it a vital asset for any organization. Ultimately, the implementation of such a system can lead to a more informed and engaged customer base.

Media

Media

Integrations Supported

Advantage
Aprimo
Apteco Orbit
AskNicely
Blotout
Branch
CallRail
Devart ODBC Drivers
Exceed.ai
ExpertusONE LMS
GrowthLoop
HaloITSM
Inte Q Genesis
LeadsBridge
Nexoya
ReachMail
Tatango
Tonkean
Wyng
Ytel

Integrations Supported

Advantage
Aprimo
Apteco Orbit
AskNicely
Blotout
Branch
CallRail
Devart ODBC Drivers
Exceed.ai
ExpertusONE LMS
GrowthLoop
HaloITSM
Inte Q Genesis
LeadsBridge
Nexoya
ReachMail
Tatango
Tonkean
Wyng
Ytel

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$217.26 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Salesforce

Date Founded

1999

Company Location

United States

Company Website

www.salesforce.com/marketing/

Company Facts

Organization Name

Konfactory

Company Location

Japan

Company Website

amb-r-t.jp/

Categories and Features

Campaign Management

Channel Management
Contact Database
Email Marketing
Event Triggered Actions
Lead Management
Multi-Campaign

Email Marketing

A/B Testing
Artificial Intelligence
Auto-Responders
CAN SPAM Compliance
Customer Surveys
Drip Campaigns
Dynamic Content
Event Triggered Email
Image Library
Landing Pages/Web Forms
Mailing List Management
Mobile Optimized Emails
Reporting/Analytics
Subscriber Management
Template Management
WYSIWYG Email Editor

Categories and Features

CRM

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

Email Marketing

A/B Testing
Artificial Intelligence
Auto-Responders
CAN SPAM Compliance
Customer Surveys
Drip Campaigns
Dynamic Content
Event Triggered Email
Image Library
Landing Pages/Web Forms
Mailing List Management
Mobile Optimized Emails
Reporting/Analytics
Subscriber Management
Template Management
WYSIWYG Email Editor

NPS

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