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What is Salesforce Sales Engagement?

Boost your productivity by seamlessly incorporating sales engagement into your CRM system. Provide your sales team with a unified platform that allows them to engage with clients across multiple channels efficiently. Automating routine tasks like scheduling meetings and sending follow-up emails enables representatives to dedicate more time to building genuine relationships. Utilize AI-driven insights from our sales engagement tool to identify prospects with the highest potential for conversion. Merge all sales activities—emails, phone calls, social media interactions, and tasks—into a single, streamlined to-do list. This centralization facilitates easy access and management of every task from one hub within the CRM. Create a unified seller experience that diligently tracks each prospect throughout their sales journey. Empower your sales team with clear, step-by-step instructions on prospecting while promoting best practices throughout the organization. Integrate essential sales functions via email, phone, and social media outreach. Optimize the prospecting workflow to guarantee consistent engagement with leads, while offering representatives AI-powered suggestions to refine their processes, enhancing both productivity and effectiveness. This approach not only elevates individual performance but also significantly improves the overall achievements of your sales team, leading to higher conversion rates and increased revenue.

What is Creovai?

Creovai provides groundbreaking solutions for contact center executives by utilizing artificial intelligence to boost conversation intelligence and deliver immediate assistance to agents. The platform carefully analyzes all customer communications, offering prompt support to agents while producing essential insights to enhance overall performance, all within a unified interface. By assessing every voice call and digital interaction based on your defined criteria, Creovai significantly reduces the time dedicated to manual quality assurance, giving your team a thorough understanding of agent productivity and customer contentment. With AI-powered predictive scoring models and established insight categories, it tackles vital "what" and "why" inquiries related to customer conversations, enabling you to make informed, data-driven choices regarding customer experience (CX). Additionally, it provides automatic, real-time coaching for agents, tailored to insights from conversations and customer needs. This continuous feedback loop allows organizations to leverage interaction insights to improve call scripts, boost real-time assistance, and support ongoing operational improvements, ultimately resulting in enhanced customer interactions and satisfaction levels. As a result, the integration of these features ensures that contact centers can adapt and thrive in a competitive landscape.

Media

Media

Integrations Supported

Salesforce
8x8
8x8 Contact Center
ASC
Amazon Connect
Calltracks
Five9
Freshdesk
Genesys Cloud CX
Gong
Highspot
IRIS Clarity
LeanData
Microsoft 365
QEval
Red Box
Salesforce Einstein
TelXL
UiPath
babelforce

Integrations Supported

Salesforce
8x8
8x8 Contact Center
ASC
Amazon Connect
Calltracks
Five9
Freshdesk
Genesys Cloud CX
Gong
Highspot
IRIS Clarity
LeanData
Microsoft 365
QEval
Red Box
Salesforce Einstein
TelXL
UiPath
babelforce

API Availability

Has API

API Availability

Has API

Pricing Information

$50/user/month
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Salesforce

Date Founded

1999

Company Location

United States

Company Website

www.salesforce.com/sales/engagement-platform/

Company Facts

Organization Name

Creovai

Company Location

United States

Company Website

www.creovai.com

Categories and Features

Sales Engagement

CRM Integration
Call Scripts / Call Steps
Email Sequences
Email Tracking / Automation
Lead Management
Reporting / Analytics
Sales / Voice Dialer
Sales Automation
Search
Task Management
Templates
Workflow Management

Categories and Features

Conversation Intelligence

AI Insights
Account Health Alerts
Call Analytics
Call Recording
Call Recording Cloud Storage
Call Snippets
Call Transcription
Call/Meeting Sharing
Sales Coaching
Topic Tags
Topic-Based Analytics
Video Conferencing Analytics
Win/Loss Analysis

Revenue Intelligence

Actionable Insights
Alerts / Notifications
CRM Interactions
Call Scoring
Conversation Intelligence
Dashboard
Email/Message Interactions
Market Intelligence
Phone Call Interactions
Pipeline Visibility
Sales Coaching
Video Call Interactions

Speech Analytics

Automatic Transcription
Call Center Management
Call Recording
Customer Experience Management
Data Security
Natural Language Processing
Predictive Analytics
Self-Service Search
Sentiment Analysis
Surveys & Feedback

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