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What is Sapling AI Writing Assistant?

Sapling serves as an AI tool designed for customer-oriented departments, seamlessly integrating with messaging platforms and CRMs to help agents craft tailored responses. This innovative platform offers managers valuable conversational insights, enhancing their ability to coach and prepare their teams effectively. With features such as autocomplete, spelling and grammar checks, as well as snippets and text expansion tools, Sapling ensures that communication is both efficient and accurate. Furthermore, its services can be deployed on-premise or in the cloud, catering to various security and privacy needs. The Grammar and Spelling APIs enable the integration of Sapling's advanced language models into bespoke applications and specific use cases. Additionally, the Sapling Suggest feature allows agents to quickly access pertinent answers from a centralized knowledge database, enabling them to respond to customer queries more swiftly by simply clicking on the preferred response. By shifting away from rigid, decision tree-based chatbots, businesses can empower their agents to provide more personalized and effective customer service. This approach not only improves response times but also enhances customer satisfaction, creating a more engaging experience.

What is MessagePath?

Prioritizing the quality and adherence to compliance in your written communications is essential for continuous improvement. MessagePath employs algorithm-driven coaching and insights that integrate the latest best practices in sales and marketing communication. Your content will undergo assessments based on established patterns aimed at boosting your effectiveness in delivering messages. The goal of MessagePath is to refine your wording and phrasing, ensuring alignment with best-practice standards that enhance customer service experiences. In light of the fact that all written communications may be subject to legal scrutiny, MessagePath carefully examines your text for any language that could lead to HR or legal complications in the future. Furthermore, it detects spam-related words to help prevent your messages from being flagged as undesirable. By analyzing your text for both clarity and effectiveness, MessagePath guarantees that your communication resonates with customers while being mindful of nuanced language and potential legal implications. This comprehensive service ultimately elevates the quality and influence of your written correspondence, fostering better relationships with your audience. Additionally, it empowers you to communicate with confidence, knowing that your messaging is both compliant and impactful.

Media

Media

Integrations Supported

Amazon Web Services (AWS)
Avaya Experience Platform
Confluence
Drift
Five9
Genesys Cloud CX
Gmail
Google Chrome
Helpshift
HubSpot CRM
HubSpot Marketing Hub
HumanizeAI
Microsoft Word
Notion
Opera
Outreach
Salesforce
Salesloft
Talkdesk
Zendesk

Integrations Supported

Amazon Web Services (AWS)
Avaya Experience Platform
Confluence
Drift
Five9
Genesys Cloud CX
Gmail
Google Chrome
Helpshift
HubSpot CRM
HubSpot Marketing Hub
HumanizeAI
Microsoft Word
Notion
Opera
Outreach
Salesforce
Salesloft
Talkdesk
Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

$25 per month
Free Trial Offered?
Free Version

Pricing Information

$30 per user per year
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Sapling Intelligence

Date Founded

2018

Company Location

United States

Company Website

sapling.ai/

Company Facts

Organization Name

Cognifyd

Date Founded

2018

Company Location

United States

Company Website

messagepath.com

Categories and Features

Proofreading

Contextual Speller
Dictionary / Thesaurus
Grammar Check
Plagiarism Detection
Punctuation Check
Reporting & Statistics
Spell Check
Style Check
Text Editor

Categories and Features

Productivity

Collaboration
Database Creation
Document Creation
File Sharing
Notes Management
Office Suite
Presentation Tools
Project Management
Task Management
Team Chat

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