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What is Sapling AI Writing Assistant?

Sapling serves as an AI tool designed for customer-oriented departments, seamlessly integrating with messaging platforms and CRMs to help agents craft tailored responses. This innovative platform offers managers valuable conversational insights, enhancing their ability to coach and prepare their teams effectively. With features such as autocomplete, spelling and grammar checks, as well as snippets and text expansion tools, Sapling ensures that communication is both efficient and accurate. Furthermore, its services can be deployed on-premise or in the cloud, catering to various security and privacy needs. The Grammar and Spelling APIs enable the integration of Sapling's advanced language models into bespoke applications and specific use cases. Additionally, the Sapling Suggest feature allows agents to quickly access pertinent answers from a centralized knowledge database, enabling them to respond to customer queries more swiftly by simply clicking on the preferred response. By shifting away from rigid, decision tree-based chatbots, businesses can empower their agents to provide more personalized and effective customer service. This approach not only improves response times but also enhances customer satisfaction, creating a more engaging experience.

What is PhraseExpress?

Boost your typing speed and efficiency in various applications such as text editors, email clients, web browsers, and medical record systems. PhraseExpress has the ability to save professionals in areas like technical support, customer service, help desks, call centers, and medical transcription countless hours of work. Users can organize text snippets into customizable categories for easy access. Beyond simply structuring phrases hierarchically, PhraseExpress also allows for multidimensional management of these snippets. This adaptable phrase library can effortlessly switch between different languages, which is especially beneficial for multilingual call centers. Additionally, PhraseExpress includes a sophisticated Macro Recorder that captures repetitive tasks for future use, acting like a tape recorder and allowing for endless playback. This capability not only optimizes workflows but also significantly boosts productivity by reducing the necessity of repeating the same actions. As a result, users can focus on more complex tasks that require their attention.

Media

Media

Integrations Supported

ChatGPT
Discord
Dropbox Paper
Five9
Freshdesk
GPT-4
Genesys Cloud CX
Gmail
Google Docs
HubSpot Customer Platform
HubSpot Marketing Hub
HumanizeAI
Mailchimp
Microsoft OneDrive
Notion
Opera
Twilio
Verint Workforce Engagement
Zendesk
Zoho Mail

Integrations Supported

ChatGPT
Discord
Dropbox Paper
Five9
Freshdesk
GPT-4
Genesys Cloud CX
Gmail
Google Docs
HubSpot Customer Platform
HubSpot Marketing Hub
HumanizeAI
Mailchimp
Microsoft OneDrive
Notion
Opera
Twilio
Verint Workforce Engagement
Zendesk
Zoho Mail

API Availability

Has API

API Availability

Has API

Pricing Information

$25 per month
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Sapling Intelligence

Date Founded

2018

Company Location

United States

Company Website

sapling.ai/

Company Facts

Organization Name

Bartels Media

Company Location

Germany

Company Website

www.phraseexpress.com

Categories and Features

Proofreading

Contextual Speller
Dictionary / Thesaurus
Grammar Check
Plagiarism Detection
Punctuation Check
Reporting & Statistics
Spell Check
Style Check
Text Editor

Categories and Features

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