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What is SatisMeter?

SatisMeter is capable of detecting dissatisfied customers through various channels such as email, mobile applications, and websites. This innovative multi-channel solution enhances customer loyalty by gathering in-app feedback, utilizing methodologies like the Net Promoter System (NPS), Customer Effort Scores (CES), and Customer Satisfaction (CSAT) measurements. It serves as an essential resource for web and mobile application developers, growth strategists, marketers, and mobile app proprietors. With an impressive average response rate of up to 35%, the unobtrusive and lightweight survey pop-up effectively engages users. Its primary purpose is to identify unhappy customers, mitigate churn, harness the influence of customer advocates, and confirm product development priorities. Integrating the survey into your existing application is made seamless with Segment.com, which takes care of all the targeting requirements for you. By simplifying the process, SatisMeter ensures that businesses can swiftly adapt to customer feedback and enhance their offerings.

What is Kano Surveys?

Kano Surveys is a dedicated platform tailored for executing Kano model surveys, analyzing consumer feedback, and prioritizing product features effectively. By streamlining the process of survey logic creation, data exportation, and spreadsheet management, teams can easily design focused Kano surveys and obtain thorough analyses all in one convenient interface. This functionality enables users to classify ideas into categories such as Must-have, Performance, Delighter, Indifferent, or Reverse features, while also employing prioritization tools to guide their development strategy. Additionally, the platform includes advanced capabilities that enhance the research workflow for teams. Users are able to add custom questions to differentiate answers based on various demographics, including persona, customer type, plan, market, or any relevant attribute. Furthermore, teams can customize surveys with their branding, ensuring they align closely with their product rather than resembling generic forms. To improve user experience, post-completion redirects guide respondents to a thank-you page, prototype, offer, or next phase of research. Ultimately, Kano Surveys empowers product teams to collect more accurate data, uncover valuable insights into customer expectations, and make strategic decisions that foster product success. This multifaceted approach not only improves data collection but also enriches the overall research journey, providing teams with the tools needed for thorough analysis.

Media

Media

No images available

Integrations Supported

Cloudflare
Customer.io
Freshpaint
Geckoboard
HubSpot CRM
HubSpot Customer Platform
Kleene
Planhat
Prodsight
Rambox
Salesmachine
Segment
Slack
Stackreaction
Startdeliver
Wufoo
dotdigital Engagement Cloud
sensedata

Integrations Supported

API Availability

API Availability

Pricing Information

$49.00/month
SatisMeter pricing is base on the number of gathered responses
Free Trial Offered?

Pricing Information

$9/month
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training

Training Options

Documentation Hub

Company Facts

Organization Name

SatisMeter

Date Founded

2015

Company Location

Czech Republic

Company Website

www.satismeter.com

Company Facts

Organization Name

Kano Surveys

Date Founded

2019

Company Location

Australia

Company Website

www.kanosurveys.com

Categories and Features

Churn Prevention

Not specified

Customer Satisfaction

360 Degree Feedback
Analytics
Feedback Collection
Survey Management

Forms Automation

Archiving & Retention
Collaboration
Drag & Drop
Full Text Search
Remote Document Access
Text Editing

NPS

Not specified

Survey

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Question Branching
Site Intercept Survey

Categories and Features

Survey

Not specified

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