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What is SavvyCube?

Maintain your concentration on the performance of your sales. Quickly access your sales metrics and gather essential insights about the direction of your business. This tool integrated into your ecommerce dashboard offers an in-depth analysis of your overall sales, encompassing shipping charges, taxes, transaction fees, product costs, and net earnings. You have the ability to evaluate this information both daily and over longer timeframes. Monitor how well your visitors are converting into paying customers as they move through your sales funnel. You will also receive notifications about any spikes in cart abandonment rates, which may signal critical obstacles preventing potential buyers from completing their orders. Discover which marketing channels are driving the highest revenue, while also identifying those that are underperforming. The graphical display of revenue patterns from each channel over time enables you to spot any unusual variations that might reveal new opportunities or highlight existing challenges. Keeping track of these important metrics is vital for making strategic business decisions and refining your sales approaches effectively. Ultimately, a comprehensive understanding of these sales dynamics will empower you to enhance your overall performance and achieve greater success.

What is Richpanel?

Over 500 businesses utilize the Customer Support & Helpdesk software every day, designed specifically for rapidly growing companies that aim to expand without increasing their workforce. This innovative software allows you to address up to 50% of customer inquiries before they escalate to agents, enabling the creation of tailored self-service flows that facilitate growth without the necessity of hiring additional staff. Gone are the days of toggling between multiple tabs, as Richpanel presents customer and order information in a comprehensive context alongside each ticket, significantly streamlining agents' efficiency. Integration is seamless, with compatibility for platforms like Shopify, Shopify Plus, and Magento. Furthermore, you can oversee all your support channels from a singular interface, allowing customers to reach out through chat, email, Facebook, Instagram, phone, or SMS, while you manage their requests from a visually appealing dashboard. Additionally, the platform enhances productivity through automation, enabling you to gather visitor emails, set expectations for response times, qualify incoming inquiries, and route them based on skill set. This comprehensive and flexible reporting system features an aesthetically pleasing user interface, ultimately boosting team productivity, increasing revenue potential, and enhancing overall customer satisfaction. With such capabilities, businesses can not only streamline their support processes but also foster stronger relationships with their customers.

Media

Media

Integrations Supported

Magento
Shopify
Aircall
Attentive
Blotout
Google Analytics
HubSpot CRM
HubSpot Customer Platform
Meltano
PayPal
Recharge
Segment
Shopify Plus
WooCommerce

Integrations Supported

Magento
Shopify
Aircall
Attentive
Blotout
Google Analytics
HubSpot CRM
HubSpot Customer Platform
Meltano
PayPal
Recharge
Segment
Shopify Plus
WooCommerce

API Availability

Has API

API Availability

Has API

Pricing Information

$49 per month
Free Trial Offered?
Free Version

Pricing Information

$59/agent/month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

SavvyCube

Date Founded

2013

Company Location

United States

Company Website

www.savvycube.com

Company Facts

Organization Name

Richpanel

Date Founded

2019

Company Location

United States

Company Website

richpanel.com

Categories and Features

Business Intelligence

Ad Hoc Reports
Benchmarking
Budgeting & Forecasting
Dashboard
Data Analysis
Key Performance Indicators
Natural Language Generation (NLG)
Performance Metrics
Predictive Analytics
Profitability Analysis
Strategic Planning
Trend / Problem Indicators
Visual Analytics

Categories and Features

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Live Chat

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

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