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Ratings and Reviews 0 Ratings
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What is ScalePad Backup Radar?
ScalePad Backup Radar presents a cloud-based, automated solution for monitoring and reporting on backups, specifically designed for managed service providers. This robust tool collects backup status data from more than 300 integrations, encompassing key RMM, PSA, and backup systems across various platforms like servers, workstations, virtual machines, and NAS devices, all accessible through a customizable dashboard. It effectively spots vulnerabilities, aids in trend analysis, and prioritizes actionable alerts by leveraging an advanced ticketing system that organizes, appends, and automatically resolves notifications, thus reducing unnecessary distractions. Furthermore, Backup Radar features customizable reports, which are color-coded and can be scheduled with flexibility, seamlessly integrating with ScalePad’s Lifecycle Manager to provide comprehensive insights for clients. Adhering to SOC 2 Type II and ISO 27001 cybersecurity standards, this platform also includes smooth API-driven integrations with PSA ticketing systems, facilitating the automation of incident workflows while maintaining compliance. In addition to these functionalities, the solution is crafted to significantly boost operational efficiency, enabling managed service providers to maintain consistent and dependable backup services for their clients. Ultimately, Backup Radar stands out as a vital tool in the arsenal of managed service providers, ensuring they can meet the demanding needs of today's data management landscape.
What is Neo Agent?
Neo Agent is a sophisticated AI technician specifically designed for managed service providers, facilitating seamless collaboration with the internal team within the PSA framework. It adeptly assesses tickets, identifies analogous cases, leverages playbooks and documentation, carries out necessary tasks, and finalizes the workflow. Unlike conventional automation tools that depend on cumbersome rule sets or fragile scripts, Neo presents a novel automation strategy for MSPs that reflects the abilities of a human Level 1 technician. This groundbreaking tool not only expedites ticket resolution and refines PSA and RMM processes but also guarantees that all communications remain consistent with the company's branding. Neo is capable of evaluating incoming tickets, interacting with users, acting on behalf of the team, and overseeing workflows triggered by ongoing tasks such as ticket triage, dispatching, and routine manual functions. Furthermore, it integrates with a variety of systems, encompassing PSA platforms, RMM applications, documentation tools, marketplaces, Microsoft 365, and Azure, which allows it to streamline ticket management, synchronize client data, and boost operational efficiency. By enhancing communication and efficiency, Neo ultimately serves as an essential asset that significantly elevates the performance of service desks and fosters improved client satisfaction. This innovative approach not only transforms traditional methodologies but also paves the way for future advancements in managed service provider operations.
Integrations Supported
Autotask PSA
ConnectWise PSA
Datto RMM
IT Glue
Microsoft Azure
N-able N‑central
ScalePad
ServiceNow
Acronis Cyber Protect Cloud
Active Directory
Integrations Supported
Autotask PSA
ConnectWise PSA
Datto RMM
IT Glue
Microsoft Azure
N-able N‑central
ScalePad
ServiceNow
Acronis Cyber Protect Cloud
Active Directory
API Availability
Has API
API Availability
Has API
Pricing Information
$99 per month
Free Trial Offered?
Free Version
Pricing Information
$1,300 per month
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
ScalePad
Date Founded
2015
Company Location
Canada
Company Website
www.scalepad.com/backup-radar/
Company Facts
Organization Name
Neo Agent
Date Founded
2023
Company Location
United Kingdom
Company Website
www.neoagent.io
Categories and Features
Backup
Backup Log
Backup Scheduling
Cloud Backup
Compression
Continuous Backup
Encryption
Incremental Backup
Local Server Options
Remote Server Options
Secure Data Storage
Web Access / Restoration
MSP
Backup Management
Billing & Invoicing
CRM
Dashboard
Help Desk
Issue Management
Live Chat
Patch Management
Privileged Access Management (PAM)
Project Management
Remote Access
Remote Systems Monitoring
Scheduling
Server Backup
Backup Scheduling
Bare-Metal Restore
Compression
Continuous Backup
Differential Backup
Disaster Recovery
Encryption
Incremental Backup
VM Backup
Categories and Features
MSP
Backup Management
Billing & Invoicing
CRM
Dashboard
Help Desk
Issue Management
Live Chat
Patch Management
Privileged Access Management (PAM)
Project Management
Remote Access
Remote Systems Monitoring
Scheduling