Atera
4.8 out of 5 starsRatings and Reviews 0 Ratings
Ratings and Reviews 97 Ratings
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What is ScalePad Lifecycle Manager?
Lifecycle Manager is the only platform for Customer Success—helping MSPs move from reactive support to strategic partnerships with their clients. It provides the visibility, planning tools, and insights MSPs need to lead proactive conversations, show their value, and grow every client relationship.
Why become a Lifecycle Manager Partner?
Know Every Client Inside and Out: Bring hardware, software, goals, and roadmaps in one place—so you always know where each client stands, where they’re headed, and can lead every conversation with confidence.
Build Roadmaps That Drive Clients Forward: Create forward-looking roadmaps that show clients where they’re going—and why. Proactively budget for what’s next and connect every IT recommendation to real business outcomes.
Turn Every QBR Into a Strategic Moment: Turn updates into action plans that lead to real decisions. Walk into every meeting prepared with tailored client insights—not generic slides––and leave with buy-in, budget, and clear next steps.
See the Risks Before They Become Regrets: Centralized asset visibility and real-time risk insights help you identify aging hardware, expiring warranties, and other blind spots—so you can act early, prevent downtime, and show clients you’re always one step ahead.
What is Atera?
Atera is a comprehensive IT management solution that integrates remote monitoring and management (RMM), helpdesk services, and ticketing, all enhanced by Action AI™ to significantly increase efficiency for organizations of any size. Experience the benefits of Atera with a free trial today!
Integrations Supported
Hudu
IT Glue
ScalePad
ServiceNow
Breach Secure Now
ConnectWise RMM
Integrations Supported
Hudu
IT Glue
ScalePad
ServiceNow
Acronis Cyber Protect
Control D
Cynet All-in-One Cybersecurity Platform
Domotz
API Availability
API Availability
Has API
Pricing Information
$149/month
X: Complete Customer Success
$15.00 per 1 Licensed Client Per Month
$15.00 per 1 Licensed Client Per Month
Free Version
Pricing Information
30-DAY FREE TRIAL
Fixed cost — per technician-based pricing with unlimited endpoints.
Free Trial Offered?
Supported Platforms
SaaS
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
Linux
Customer Service / Support
Standard Support
Web-Based Support
Customer Service / Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
Company Facts
Organization Name
ScalePad
Date Founded
2015
Company Location
Canada
Company Website
www.scalepad.com/lifecycle-manager/
Company Facts
Organization Name
Atera
Date Founded
2011
Company Location
Israel
Company Website
www.atera.com
Categories and Features
Asset Tracking
Not specified
IT Asset Management
Not specified
MSP
Not specified
Warranty Management
Not specified
Categories and Features
Agentic AI
Not specified
AI IT Agents
Not specified
AI Service Management (AISM)
Not specified
AI Tools
Not specified
AI-Powered ITSM Tools
Not specified
AIOps
Not specified
Application Performance Monitoring (APM)
Baseline Manager
Diagnostic Tools
Performance Control
Resource Management
Root-Cause Diagnosis
Server Performance
Trace Individual Transactions
Autonomous Endpoint Management (AEM)
Not specified
DNS Monitoring
Not specified
Endpoint Management
Not specified
Help Desk
Alerts / Escalation
Automated Routing
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
IT Asset Management
Asset Tracking
Compliance Management
Contract/License Management
IT Service Management
Inventory Management
IT Automation
Not specified
IT Documentation
Not specified
IT Management
Capacity Monitoring
Compliance Management
Event Logs
Hardware Inventory
License Management
Patch Management
Remote Access
Scheduling
Software Inventory
User Activity Monitoring
IT Service
Contract Management
IT Asset Management
Incident Management
Knowledge Management
Release Management
Self Service Portal
Service Reporting
Ticket Management
ITSM
Asset Tracking
Change Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Self Service Portal
MSP
Backup Management
Billing & Invoicing
CRM
Dashboard
Help Desk
Issue Management
Live Chat
Patch Management
Project Management
Remote Access
Remote Systems Monitoring
Scheduling
Network Discovery
Not specified
Network Mapping
Device Auto Discovery
Hierarchical Mapping
On-Demand Mapping
Reporting/Analytics
Network Monitoring
Bandwidth Monitoring
Baseline Manager
Diagnostic Tools
Real Time Analytics
Resource Management
SLA Monitoring
Server Monitoring
Uptime Monitoring
Network Troubleshooting
Alerts / Escalation
Bandwidth Troubleshooting
Network Monitoring
Patch Management
Alerts/Notifications
Automatic Approval
Automatic Patch Deployment
Automatic Scans
Compliance Management
Custom Patches
Dashboard
Network Wide Management
Patch Prioritization
Patch Testing
Remote Access/Control
Vulnerability Scanning
Professional Services Automation
Billing & Invoicing
Client Portal
Document Management
Proposal Generation
Time & Expense Tracking
Remote Desktop
Chat
Cross-Platform Access
File Transfer
Mobile Device Access
Multi Monitor Support
Record Remote Sessions
Remote Print
Remote Wake
User Management
Remote Support
Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback
RMM
Deployment Management
For MSPs
IT Asset Management
Mobile Access
Network Monitoring
Patch Management
Real-time Alerts
Remediation Management
SaaS Management
Onboarding
Renewal Management
Usage Tracking / Analytics
Secure Remote Access
Not specified
Server Management
CPU Monitoring
Credential Management
Database Servers
Email Monitoring
Event Logs
History Tracking
Patch Management
Scheduling
User Activity Monitoring
Virtual Machine Monitoring
Service Desk
IT Asset Management
Incident Management
Knowledge Base
Mobile Access
Remote Control
SLA Management
Self Service Portal
Shadow IT Discovery
Not specified
SLA Management
Not specified
SNMP Monitoring
Not specified
System Monitoring
Alerts / Notifications
Antivirus Management
Data Backup / Recovery
Device Monitoring
Inventory Management
Patch Management
Policy-based Automation
Remote Monitoring
Reporting / Analytics
Risk Analysis
Server Monitoring
Service Configuration Management