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What is ScreenSteps?

Implementing a knowledge base software that aims to reduce errors, inquiries, and the onboarding timeline for employees is crucial for any organization. It offers intuitive, interactive guides that ensure that all team members can navigate tasks without feeling overwhelmed. By creating a thorough online searchable knowledge base, companies can improve quality assurance metrics, decrease the number of inquiries, and shorten training durations, thereby ensuring consistency among all call center personnel. This tool not only boosts productivity and reduces errors but also helps employees adjust to new procedures and tackle complex situations autonomously. Organizations can capture their unique processes through customizable step-by-step guides that enhance employee effectiveness. Utilizing a ScreenSteps knowledge base enables teams to elevate their performance while significantly reducing both training time and the need for ongoing support. By centralizing all job aids in one easily accessible location, employees can quickly find solutions to their queries, promoting a more efficient workplace. This organized strategy not only benefits individual staff members but also plays a critical role in the holistic success of the organization. Ultimately, a well-structured knowledge base cultivates a culture of continuous improvement and learning within the company.

What is Dynamics 365 Guides?

Enhance employee training and optimize operations by offering straightforward, sequential instructions that demonstrate the application of tools and components in real-world scenarios. Regardless of whether employees are engaging with a task for the first time or refreshing their knowledge on a familiar process, incorporate holographic guides that project instructions directly within the workplace setting. These detailed guidelines can be created easily without requiring programming knowledge or advanced 3D design skills. Integrate these guides smoothly into current workflows to elevate data management and storage functionalities using powerful platforms like Microsoft Power Apps and Microsoft Power Automate. By utilizing the knowledge derived from these guides, businesses can significantly improve their overall operational efficiency. Moreover, make use of the accessible holograms from the 3D toolkit to effectively illustrate each task stage within the actual work environment, ensuring that all employees have a clear understanding of their responsibilities. This strategy not only boosts individual effectiveness but also cultivates an ongoing culture of improvement throughout the organization, ultimately leading to greater innovation and collaboration among teams.

Media

Media

Integrations Supported

Azumuta
Desktop.com
Indent
My DSO Manager
Outdoo AI
Rayven
Rippling
Teamstack
Zendesk

Integrations Supported

Azumuta
Desktop.com
Indent
My DSO Manager
Outdoo AI
Rayven
Rippling
Teamstack
Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

$57.00/month
Free Trial Offered?
Free Version

Pricing Information

$65 per user per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Blue Mango Learning Systems

Date Founded

2004

Company Location

United States

Company Website

www.bluemangolearning.com

Company Facts

Organization Name

Microsoft

Date Founded

1975

Company Location

United States

Company Website

dynamics.microsoft.com/en-us/mixed-reality/guides/

Categories and Features

Knowledge Management

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

Work Instructions

Branding & Style Sheets
Content Management System
Drag and Drop
Dynamic Tags
Employee Feedback
Guide Approval Workflows
Media Editor
Multi-Brand Publishing
Rich Text Editor
SSO (SAML)
Translations
User Management
Version Control

Categories and Features

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