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What is ScreenSteps?

Implementing a knowledge base software that aims to reduce errors, inquiries, and the onboarding timeline for employees is crucial for any organization. It offers intuitive, interactive guides that ensure that all team members can navigate tasks without feeling overwhelmed. By creating a thorough online searchable knowledge base, companies can improve quality assurance metrics, decrease the number of inquiries, and shorten training durations, thereby ensuring consistency among all call center personnel. This tool not only boosts productivity and reduces errors but also helps employees adjust to new procedures and tackle complex situations autonomously. Organizations can capture their unique processes through customizable step-by-step guides that enhance employee effectiveness. Utilizing a ScreenSteps knowledge base enables teams to elevate their performance while significantly reducing both training time and the need for ongoing support. By centralizing all job aids in one easily accessible location, employees can quickly find solutions to their queries, promoting a more efficient workplace. This organized strategy not only benefits individual staff members but also plays a critical role in the holistic success of the organization. Ultimately, a well-structured knowledge base cultivates a culture of continuous improvement and learning within the company.

What is MOLI?

MOLI enhances operational efficiency, minimizes errors, and boosts the value of your data by converting, evolving, and merging your documentation along with process tracking. It enables you and your team to evaluate, certify, and document employee performance, thereby facilitating the creation of high-quality products, ensuring successful audits, and fostering company growth. The platform provides auditable, verifiable, and context-rich on-the-job training alongside detailed instructions. It maintains a comprehensive record of all job-related information, modifications, data, and actions taken. Notifications regarding quality concerns or other messages are disseminated throughout the system, either contextually or universally. Operators are empowered to escalate problems to supervisors while ensuring complete resolution tracking and a structured response process. Real-time production metrics and alerts are displayed, and customers are granted access to both specific historical and current production data, thereby promoting transparency and trust in your operations. This comprehensive approach ultimately positions your organization for sustained success and continuous improvement.

Media

Media

Integrations Supported

Desktop.com
Indent
Outdoo AI
Rippling
Teamstack
Zendesk

Integrations Supported

Revver
SyteLine ERP (CloudSuite Industrial)

API Availability

API Availability

Has API

Pricing Information

$57.00/month

Pricing Information

Pilot Starting at $3,000

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Not specified

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Blue Mango Learning Systems

Date Founded

2004

Company Location

United States

Company Website

www.bluemangolearning.com

Company Facts

Organization Name

Perdix Software

Date Founded

2014

Company Location

United States

Company Website

meetmoli.com

Categories and Features

Corporate Wiki

Not specified

Knowledge Management

Cataloging / Categorization
Collaboration
Decision Tree
Full Text Search
Knowledge Base Management
Self Service Portal

Work Instructions

Not specified

Categories and Features

Manufacturing

ERP
MRP
Quality Management
Reporting/Analytics
Safety Management

Work Instructions

Branding & Style Sheets
Content Management System
Employee Feedback
Rich Text Editor
SSO (SAML)
Translations
User Management
Version Control

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