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Ratings and Reviews 0 Ratings
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What is ScreenSteps?
Implementing a knowledge base software that aims to reduce errors, inquiries, and the onboarding timeline for employees is crucial for any organization. It offers intuitive, interactive guides that ensure that all team members can navigate tasks without feeling overwhelmed. By creating a thorough online searchable knowledge base, companies can improve quality assurance metrics, decrease the number of inquiries, and shorten training durations, thereby ensuring consistency among all call center personnel. This tool not only boosts productivity and reduces errors but also helps employees adjust to new procedures and tackle complex situations autonomously. Organizations can capture their unique processes through customizable step-by-step guides that enhance employee effectiveness. Utilizing a ScreenSteps knowledge base enables teams to elevate their performance while significantly reducing both training time and the need for ongoing support. By centralizing all job aids in one easily accessible location, employees can quickly find solutions to their queries, promoting a more efficient workplace. This organized strategy not only benefits individual staff members but also plays a critical role in the holistic success of the organization. Ultimately, a well-structured knowledge base cultivates a culture of continuous improvement and learning within the company.
What is Procify Workflow?
Proficy Workflow provides operators with interactive, step-by-step guidance that helps them perform the right actions at the most opportune times. By moving away from outdated paper methods and embracing digital solutions, operators can enhance the consistency and reliability of their workflows. This adaptable tool facilitates the digitization of both manual and automated tasks across the entire organization, benefiting all stakeholders, including plant operators, maintenance teams, field personnel, and management. It streamlines the management of HMI/SCADA and MES alarms, automating responses and ensuring that necessary actions are routed to the right individuals. With clear and concise instructions, teams are able to respond to incidents more efficiently, resulting in heightened operational effectiveness. Leveraging dynamic, interactive work instructions and electronic standard operating procedures (eSOPs) enables organizations to reduce errors, cut costs, and lower risks. This system equips operators with critical steps when needed, significantly improving the impact of electronic work instructions. Furthermore, it helps maintain compliance with processes that enhance quality, minimize waste, adhere to regulatory standards, and bolster safety protocols. Ultimately, the adoption of Proficy Workflow not only optimizes operational efficiency but also promotes a culture of ongoing improvement within the organization, ensuring that all members are aligned with best practices. By continuously refining workflows, organizations can stay ahead in a competitive landscape.
Integrations Supported
Desktop.com
IBM Maximo Application Suite
Indent
Infor CRM
Rippling
Teamstack
Trimble Cityworks
Zendesk
Integrations Supported
Desktop.com
IBM Maximo Application Suite
Indent
Infor CRM
Rippling
Teamstack
Trimble Cityworks
Zendesk
API Availability
Has API
API Availability
Has API
Pricing Information
$57.00/month
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Blue Mango Learning Systems
Date Founded
2004
Company Location
United States
Company Website
www.bluemangolearning.com
Company Facts
Organization Name
GE Vernova
Company Location
United States
Company Website
www.ge.com/digital/applications/hmi-scada/workflow
Categories and Features
Knowledge Management
Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal
Work Instructions
Branding & Style Sheets
Content Management System
Drag and Drop
Dynamic Tags
Employee Feedback
Guide Approval Workflows
Media Editor
Multi-Brand Publishing
Rich Text Editor
SSO (SAML)
Translations
User Management
Version Control
Categories and Features
Work Instructions
Branding & Style Sheets
Content Management System
Drag and Drop
Dynamic Tags
Employee Feedback
Guide Approval Workflows
Media Editor
Multi-Brand Publishing
Rich Text Editor
SSO (SAML)
Translations
User Management
Version Control