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What is ScreenSteps?

Implementing a knowledge base software that aims to reduce errors, inquiries, and the onboarding timeline for employees is crucial for any organization. It offers intuitive, interactive guides that ensure that all team members can navigate tasks without feeling overwhelmed. By creating a thorough online searchable knowledge base, companies can improve quality assurance metrics, decrease the number of inquiries, and shorten training durations, thereby ensuring consistency among all call center personnel. This tool not only boosts productivity and reduces errors but also helps employees adjust to new procedures and tackle complex situations autonomously. Organizations can capture their unique processes through customizable step-by-step guides that enhance employee effectiveness. Utilizing a ScreenSteps knowledge base enables teams to elevate their performance while significantly reducing both training time and the need for ongoing support. By centralizing all job aids in one easily accessible location, employees can quickly find solutions to their queries, promoting a more efficient workplace. This organized strategy not only benefits individual staff members but also plays a critical role in the holistic success of the organization. Ultimately, a well-structured knowledge base cultivates a culture of continuous improvement and learning within the company.

What is Procify Workflow?

Proficy Workflow provides operators with interactive, step-by-step guidance that helps them perform the right actions at the most opportune times. By moving away from outdated paper methods and embracing digital solutions, operators can enhance the consistency and reliability of their workflows. This adaptable tool facilitates the digitization of both manual and automated tasks across the entire organization, benefiting all stakeholders, including plant operators, maintenance teams, field personnel, and management. It streamlines the management of HMI/SCADA and MES alarms, automating responses and ensuring that necessary actions are routed to the right individuals. With clear and concise instructions, teams are able to respond to incidents more efficiently, resulting in heightened operational effectiveness. Leveraging dynamic, interactive work instructions and electronic standard operating procedures (eSOPs) enables organizations to reduce errors, cut costs, and lower risks. This system equips operators with critical steps when needed, significantly improving the impact of electronic work instructions. Furthermore, it helps maintain compliance with processes that enhance quality, minimize waste, adhere to regulatory standards, and bolster safety protocols. Ultimately, the adoption of Proficy Workflow not only optimizes operational efficiency but also promotes a culture of ongoing improvement within the organization, ensuring that all members are aligned with best practices. By continuously refining workflows, organizations can stay ahead in a competitive landscape.

Media

Media

Integrations Supported

Desktop.com
IBM Maximo Application Suite
Indent
Infor CRM
Rippling
Teamstack
Trimble Cityworks
Zendesk

Integrations Supported

Desktop.com
IBM Maximo Application Suite
Indent
Infor CRM
Rippling
Teamstack
Trimble Cityworks
Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

$57.00/month
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Blue Mango Learning Systems

Date Founded

2004

Company Location

United States

Company Website

www.bluemangolearning.com

Company Facts

Organization Name

GE Vernova

Company Location

United States

Company Website

www.ge.com/digital/applications/hmi-scada/workflow

Categories and Features

Knowledge Management

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

Work Instructions

Branding & Style Sheets
Content Management System
Drag and Drop
Dynamic Tags
Employee Feedback
Guide Approval Workflows
Media Editor
Multi-Brand Publishing
Rich Text Editor
SSO (SAML)
Translations
User Management
Version Control

Categories and Features

Work Instructions

Branding & Style Sheets
Content Management System
Drag and Drop
Dynamic Tags
Employee Feedback
Guide Approval Workflows
Media Editor
Multi-Brand Publishing
Rich Text Editor
SSO (SAML)
Translations
User Management
Version Control

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Popular Alternatives

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