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What is SearchNode?

Our AI Search Platform comes with a specialized team of Search Experts who create a tailored solution to align with your unique business goals and needs. This strategy leads to the development of search experiences that are highly relevant and designed to maximize potential revenue. We also design personalized automation solutions driven by AI, which relieve search and merchandising teams from the burden of monotonous manual tasks. By adopting these automated systems, you can boost profitability through smarter strategies rather than merely working harder. Our Search Experts tackle challenges at the algorithmic level, which leads to systematic fixes for recurring problems rather than addressing only isolated issues. New features are crafted to meet client demands, independent of the core product roadmap, offering enhanced flexibility and responsiveness. Continuous experimentation ensures that your search capabilities are consistently optimized for long-term business growth, keeping the search experience relevant even when queries span multiple categories. Ultimately, our commitment is to continuously refine and enhance your search functionality, ensuring it remains in perfect alignment with your evolving business environment, while also fostering an innovative mindset within your organization.

What is Inbenta Search?

Enhance the accuracy of your results using the Inbenta Semantic Search Engine, which understands the underlying intent of customer questions. Being the most widely deployed self-service feature, present on 85% of websites, the ability to deliver the most relevant information can greatly elevate the overall customer experience on your platform. Inbenta Search consolidates data from a variety of customer relationship management systems, including Salesforce.com and Zendesk, along with other selected online resources. By utilizing Inbenta's advanced Symbolic AI and Natural Language Processing technologies, this sophisticated semantic search tool interprets user queries effectively, provides prompt and accurate responses, and contributes to lower support costs. Moreover, the integration of Inbenta’s Symbolic AI technology negates the necessity for extensive data training, enabling rapid setup and immediate benefits from the Inbenta Search engine. As a result, businesses can not only boost customer satisfaction but also optimize their operational expenditures in a streamlined manner, ultimately leading to a more efficient service delivery model.

Media

Media

Integrations Supported

Genesys Cloud CX
NICE Workforce Management (WFM)
NTT Cloud Communications
Salesforce
TCS BaNCS
Zendesk

Integrations Supported

Genesys Cloud CX
NICE Workforce Management (WFM)
NTT Cloud Communications
Salesforce
TCS BaNCS
Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

SearchNode

Company Location

Lithuania

Company Website

searchnode.com

Company Facts

Organization Name

Inbenta

Date Founded

2005

Company Location

United States

Company Website

www.inbenta.com/en/products/search/

Categories and Features

Categories and Features

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