Ratings and Reviews 0 Ratings

Total
ease
features
design
support

This software has no reviews. Be the first to write a review.

Write a Review

Ratings and Reviews 0 Ratings

Total
ease
features
design
support

This software has no reviews. Be the first to write a review.

Write a Review

Alternatives to Consider

  • AddSearch Reviews & Ratings
    140 Ratings
    Company Website
  • Denodo Reviews & Ratings
    387 Ratings
    Company Website
  • Sendbird Reviews & Ratings
    165 Ratings
    Company Website
  • StackAI Reviews & Ratings
    53 Ratings
    Company Website
  • Pipefy Reviews & Ratings
    592 Ratings
    Company Website
  • Dialpad Support Reviews & Ratings
    1,588 Ratings
    Company Website
  • Propel Reviews & Ratings
    211 Ratings
    Company Website
  • Zendesk Reviews & Ratings
    7,954 Ratings
    Company Website
  • Haystack Reviews & Ratings
    282 Ratings
    Company Website
  • Docket Reviews & Ratings
    59 Ratings
    Company Website

What is SearchUnify?

SearchUnify is an enterprise Agentic AI platform that connects fragmented enterprise knowledge and deploys autonomous AI agents to handle customer support operations from first contact to resolution. At its core, the platform is powered by SearchUnifyFRAGâ„¢ (Federated Retrieval Augmented Generation), Agentic RAG, and the SCORE (Contextual Relevance Engine) framework, enabling accurate, grounded responses drawn from unified enterprise data. The product suite spans five core tools. Cognitive Search retrieves contextually relevant answers across distributed knowledge sources. SearchUnifyGPTâ„¢ generates cited AI responses at every support touchpoint. SUVA, the virtual assistant, handles multi-turn conversations autonomously. Knowbler supports knowledge capture, structuring, and surfacing at the point of need. Agent Helper delivers next-best-action recommendations to support agents during live case resolution. Extending these capabilities, the Agentic AI Suite comprises eight AI agents: AI Support Agent for self-service resolution, AI SupportPlus Agent for autonomous CRM ticket handling, AI Classification Agent for case tagging and routing, AI Escalation Manager for escalation risk prediction, AI Knowledge Agent for automated content creation and gap detection, AI Competency Agent for L2 technical workflow resolution, AI Agent Partner for real-time agent guidance, and AI Case Quality Auditor for evaluating every closed case. SearchUnify supports BYOLLM for LLM flexibility, Model Context Protocol (MCP) for secure system connectivity, and a governance layer covering role-based access control, PII masking, and ISO 27001, HIPAA, and SOC 2 compliance. The platform connects with 100+ enterprise tools including Salesforce, Zendesk, and ServiceNow.

What is AGAT Secure AI Platform?

The AGAT Secure AI Platform represents a cutting-edge AI solution that emphasizes security by incorporating advanced generative AI functionalities specifically designed for enterprise applications, all while upholding stringent standards for data protection and governance. This platform can be implemented in a variety of environments, ranging from completely isolated on-premises setups to flexible cloud services, allowing organizations to minimize data exposure and maintain extensive control over their information. At its core, the platform features two essential elements: an AI Suite and an AI Firewall. The AI Suite offers a proprietary AI ecosystem that encompasses multiple modules, including a knowledge assistant that extracts insights from internal datasets, a data-analysis agent that utilizes natural language processing for analytics on spreadsheets and databases, a smart search utility for context-driven content discovery, an AI code assistant for tasks such as code completion and error identification, as well as AI agents capable of planning and executing tasks via file adjustments and online searches. Concurrently, the AI Firewall acts as a real-time intermediary for public AI services, enforcing risk-based policies and enhanced security protocols, thereby allowing organizations to harness the power of AI safely while remaining compliant with their governance strategies. With its unwavering focus on security, the AGAT Secure AI Platform successfully integrates the innovative potential of generative AI, making it a unique solution for enterprises today. Its comprehensive approach ensures that organizations can confidently adopt AI technologies without compromising their commitment to data integrity and security.

Media

Media

Integrations Supported

Microsoft Azure
AI21 Studio
Adobe Experience Manager
Adobe Marketo Engage
Confluence
DeepSeek
Docebo
GitHub
Guru
Jira
Jive
KnowledgeOwl
Microsoft Copilot
MindTouch
Mistral AI
Moodle
OpenAI
Skilljar
Wistia
YouTube

Integrations Supported

Microsoft Azure
AI21 Studio
Adobe Experience Manager
Adobe Marketo Engage
Confluence
DeepSeek
Docebo
GitHub
Guru
Jira
Jive
KnowledgeOwl
Microsoft Copilot
MindTouch
Mistral AI
Moodle
OpenAI
Skilljar
Wistia
YouTube

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided
Free Version
Free Trial Offered?

Pricing Information

Pricing not provided
Free Version
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

SearchUnify

Date Founded

2008

Company Location

India

Company Website

www.searchunify.com

Company Facts

Organization Name

AGAT Software

Company Location

Israel

Company Website

agatsoftware.com/secure-ai-platform/

Categories and Features

Enterprise Search

AI / Machine Learning
Faceted Search / Filtering
Full Text Search
Fuzzy Search
Indexing
Text Analytics
eDiscovery

Categories and Features

Popular Alternatives

Popular Alternatives