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What is SearchUnify?

SearchUnify is an enterprise Agentic AI platform that connects fragmented enterprise knowledge and deploys autonomous AI agents to handle customer support operations from first contact to resolution. At its core, the platform is powered by SearchUnifyFRAGâ„¢ (Federated Retrieval Augmented Generation), Agentic RAG, and the SCORE (Contextual Relevance Engine) framework, enabling accurate, grounded responses drawn from unified enterprise data. The product suite spans five core tools. Cognitive Search retrieves contextually relevant answers across distributed knowledge sources. SearchUnifyGPTâ„¢ generates cited AI responses at every support touchpoint. SUVA, the virtual assistant, handles multi-turn conversations autonomously. Knowbler supports knowledge capture, structuring, and surfacing at the point of need. Agent Helper delivers next-best-action recommendations to support agents during live case resolution. Extending these capabilities, the Agentic AI Suite comprises eight AI agents: AI Support Agent for self-service resolution, AI SupportPlus Agent for autonomous CRM ticket handling, AI Classification Agent for case tagging and routing, AI Escalation Manager for escalation risk prediction, AI Knowledge Agent for automated content creation and gap detection, AI Competency Agent for L2 technical workflow resolution, AI Agent Partner for real-time agent guidance, and AI Case Quality Auditor for evaluating every closed case. SearchUnify supports BYOLLM for LLM flexibility, Model Context Protocol (MCP) for secure system connectivity, and a governance layer covering role-based access control, PII masking, and ISO 27001, HIPAA, and SOC 2 compliance. The platform connects with 100+ enterprise tools including Salesforce, Zendesk, and ServiceNow.

What is Cognite?

Cognite provides Cognite Data Fusion, a dynamic and secure platform tailored for Industrial DataOps and AI, which seamlessly integrates, contextualizes, and operationalizes diverse types of industrial data, such as time series data, engineering diagrams, IT systems, operational technology, and unstructured content, all within a unified industrial knowledge framework. This innovative platform is specifically crafted to address the complexities associated with managing industrial data, featuring over 90 pre-built extractors and connectors that enable smooth data ingestion from a variety of industrial systems. Furthermore, it incorporates automated and AI-driven contextualization that enhances the comprehension of the connections between different data types. Users gain access to intuitive search and visualization functionalities, as well as comprehensive governance tools, including cataloging, tracking data lineage, and implementing secure access controls, which collectively build trust and dependability among all stakeholders involved. With these sophisticated features, organizations can draw actionable insights and analytics from their data, equipping them to effectively deploy AI use cases at an enterprise level. Ultimately, this empowers companies to harness their data potential, driving innovation and efficiency across their operations.

Media

Media

Integrations Supported

Amazon Web Services (AWS)
Apache Solr
Appinium
Arena
Discourse
Dropbox
Guru
Higher Logic Vanilla
Jive
Joomla!
KnowledgeOwl
MadCap Flare
MindTouch
Moodle
NVIDIA DRIVE
Pinnacle HRMS
Skilljar
TULIP
Wistia
Zendesk

Integrations Supported

Amazon Web Services (AWS)
Apache Solr
Appinium
Arena
Discourse
Dropbox
Guru
Higher Logic Vanilla
Jive
Joomla!
KnowledgeOwl
MadCap Flare
MindTouch
Moodle
NVIDIA DRIVE
Pinnacle HRMS
Skilljar
TULIP
Wistia
Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided
Free Version
Free Trial Offered?

Pricing Information

Pricing not provided
Free Version
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

SearchUnify

Date Founded

2008

Company Location

India

Company Website

www.searchunify.com

Company Facts

Organization Name

Cognite

Company Location

United States

Company Website

www.cognite.com

Categories and Features

Enterprise Search

AI / Machine Learning
Faceted Search / Filtering
Full Text Search
Fuzzy Search
Indexing
Text Analytics
eDiscovery

Categories and Features

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