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Ratings and Reviews 0 Ratings
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What is SearchUnify?
SearchUnify stands out as a premier enterprise solution designed to enhance both self-service capabilities and customer support effectiveness. This innovative platform supports a range of cutting-edge products, such as Cognitive Search, the SearchUnify Virtual Assistant—recognized as the world’s first federated chatbot that combines information retrieval with augmented capabilities to deliver finely-tuned, context-aware, and intent-driven conversational experiences at scale. Additionally, it features Knowbler, the pioneering knowledge-centered customer service software, alongside Agent Helper, a machine learning-driven tool aimed at boosting agent productivity and facilitating case collaboration. Furthermore, Community Helper is an AI-enhanced application designed to cultivate a personalized and engaging community while minimizing the efforts required for community moderation. With its comprehensive suite of tools, SearchUnify empowers organizations to redefine their customer engagement strategies and streamline support processes effectively.
What is Lucidworks Fusion?
Fusion converts isolated data into distinctive insights tailored for individual users. Lucidworks Fusion empowers clients to effortlessly implement AI-driven search and data discovery solutions within a contemporary, containerized cloud-native framework. Data scientists have the capability to engage with these applications by leveraging their existing machine learning models. Additionally, they can swiftly develop and implement new models using widely-used tools such as Python ML and TensorFlow. Managing Fusion cloud deployments is not only simpler but also carries reduced risks. Lucidworks has revamped Fusion by employing a cloud-native microservices architecture that is orchestrated and overseen by Kubernetes, enhancing its overall functionality. This allows clients to dynamically adjust their application resources in accordance with usage fluctuations, thereby minimizing the complexities associated with deploying and upgrading Fusion. Furthermore, Fusion plays a crucial role in preventing unexpected downtime and maintaining optimal performance levels. It natively supports Python machine learning models and facilitates the integration of custom ML models, ensuring versatility in data processing. This comprehensive approach ultimately enhances the user experience and maximizes the utility of the data at hand.
Integrations Supported
Appinium
Contentful
Discourse
FindTuner
GitHub
Jira
Jive
Khoros
KnowledgeOwl
MadCap Flare
Integrations Supported
Appinium
Contentful
Discourse
FindTuner
GitHub
Jira
Jive
Khoros
KnowledgeOwl
MadCap Flare
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
SearchUnify
Date Founded
2008
Company Location
India
Company Website
www.searchunify.com
Company Facts
Organization Name
Lucidworks
Date Founded
2007
Company Location
United States
Company Website
lucidworks.com
Categories and Features
Enterprise Search
AI / Machine Learning
Faceted Search / Filtering
Full Text Search
Fuzzy Search
Indexing
Text Analytics
eDiscovery
Categories and Features
eCommerce Personalization
A/B Testing
Abandoned Cart Email
Dynamic Pricing
Offers & Discounts Notifications
Personalized Site Navigation
Product Recommendations
Reporting / Analytics
Social Insights
Enterprise Search
AI / Machine Learning
Faceted Search / Filtering
Full Text Search
Fuzzy Search
Indexing
Text Analytics
eDiscovery
Insight Engines
AI / Machine Learning
Augmented Analytics
Data Aggregation
Data Classification
Data Extraction
Data Source Connectors
Full Text Search
Intent Recognition
Multiple Data Sources
Search / Filter
Sentiment Analysis