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What is SearchUnify?

SearchUnify stands out as a premier enterprise solution designed to enhance both self-service capabilities and customer support effectiveness. This innovative platform supports a range of cutting-edge products, such as Cognitive Search, the SearchUnify Virtual Assistant—recognized as the world’s first federated chatbot that combines information retrieval with augmented capabilities to deliver finely-tuned, context-aware, and intent-driven conversational experiences at scale. Additionally, it features Knowbler, the pioneering knowledge-centered customer service software, alongside Agent Helper, a machine learning-driven tool aimed at boosting agent productivity and facilitating case collaboration. Furthermore, Community Helper is an AI-enhanced application designed to cultivate a personalized and engaging community while minimizing the efforts required for community moderation. With its comprehensive suite of tools, SearchUnify empowers organizations to redefine their customer engagement strategies and streamline support processes effectively.

What is Lucidworks?

The Lucidworks Platform stands as a cutting-edge enterprise solution that employs artificial intelligence to transform how organizations engage with extensive data sets, delivering significant digital experiences in real time. It equips teams involved in areas such as search, commerce, knowledge management, and digital interactions to yield relevant outcomes, interpret user needs, boost conversion rates, and convert data into actionable insights. By incorporating components like Signals, Data Acquisition, Lucidworks Search, Lucidworks AI, and Lucidworks Studios, the platform enables the swift deployment of intelligent search solutions within an integrated framework. Furthermore, Lucidworks Data Acquisition interacts with pre-existing systems, effectively merging both structured and unstructured data, which streamlines the tasks of preparing, indexing, and applying information across the organization. On the other hand, Lucidworks Search provides dependable enterprise search and discovery capabilities, skillfully overseeing data preparation and query execution to ensure users obtain pertinent results promptly. This platform not only acts as a holistic resource aimed at enhancing how businesses utilize their data assets, but it also fosters greater collaboration and innovation across teams.

Media

Media

Integrations Supported

Adobe Experience Manager
Confluence
Salesforce
Slack
Contentful
Databricks
GitHub
Google Drive
Guru
Hugging Face
Jive
Joomla!
Magento
Microsoft Azure
SAP Commerce Cloud
Salesforce B2C Commerce
ServiceNow
Skilljar
Snowflake
Thought Industries

Integrations Supported

Adobe Experience Manager
Confluence
Salesforce
Slack
Contentful
Databricks
GitHub
Google Drive
Guru
Hugging Face
Jive
Joomla!
Magento
Microsoft Azure
SAP Commerce Cloud
Salesforce B2C Commerce
ServiceNow
Skilljar
Snowflake
Thought Industries

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

SearchUnify

Date Founded

2008

Company Location

India

Company Website

www.searchunify.com

Company Facts

Organization Name

Lucidworks

Date Founded

2007

Company Location

United States

Company Website

lucidworks.com/platform

Categories and Features

Enterprise Search

AI / Machine Learning
Faceted Search / Filtering
Full Text Search
Fuzzy Search
Indexing
Text Analytics
eDiscovery

Categories and Features

Enterprise Search

AI / Machine Learning
Faceted Search / Filtering
Full Text Search
Fuzzy Search
Indexing
Text Analytics
eDiscovery

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