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What is Secomea?

Secomea Prime delivers a powerful solution for secure remote access and industrial IoT, meticulously crafted to meet the needs of operational technology and industrial control systems. This innovative platform enables technicians, vendors, and maintenance teams to remotely access, configure, troubleshoot, and service various machines, including PLCs, HMIs, SCADA, DCS, and RTUs, from any device, regardless of location, while eliminating reliance on traditional VPNs, open ports, or incoming traffic. Central to this system is the versatile SiteManager gateway, available in both hardware and software formats, which facilitates connections to both legacy and modern OT equipment and supports a diverse range of protocols, such as Modbus, Ethernet/IP, serial/USB, and Layer-2 tunneling. The deployment process is generally quick, often finalizing in under a day per site, after which Secomea ensures meticulous remote-access management through its GateManager and LinkManager tools. Administrators have the capability to enforce detailed, role-specific access controls and user authentication via secure methods, including multi-factor authentication and single sign-on solutions like Azure AD or Okta. In addition, every remote session is thoroughly monitored, logged, and documented to assist with audit, compliance, and troubleshooting tasks, thereby reinforcing security and accountability within the operational framework. This comprehensive monitoring and streamlined access significantly boost operational efficiency and increase machine uptime, ultimately leading to enhanced productivity and cost savings for organizations.

What is HelpWire?

HelpWire is a remote support solution compatible with Windows, macOS, and Linux. Technicians can invite users to a session through a shared link, eliminating the need for the person receiving support to register an account or provide login details. For ongoing maintenance or unresolved issues, technicians can enable unattended access and reconnect to the device later without requiring the user to join another session. The connection can also be restored automatically after the remote computer restarts. HelpWire is designed to provide responsive control by prioritizing direct peer-to-peer communication. If a direct route cannot be established because of network restrictions, the service automatically uses a relay connection instead. Remote sessions are secured with TLS and AES-256 encryption. Core features: - Account-free client access – users can join a support session directly from an invitation link without registration or credentials. - Automatic reconnection after reboot – resume work on the remote device once it restarts. - Windows UAC elevation – handle tasks that require administrator privileges during a remote session. - Cross-device file transfer – exchange files between the technician’s and client’s computers while connected. - Linux Wayland compatibility – provide support on Ubuntu 22.04+, Fedora, and other distributions that use Wayland as their standard display system. - Parallel remote connections – allow a technician to support several clients simultaneously or enable multiple operators to work within one session. - All-monitor access – view and control every display connected to the client device from a single workspace. - Two-factor authentication – strengthen account security with an additional verification step. - Compatibility with restricted networks – establish remote support connections in firewall-controlled environments without complex network configuration.

Media

Media

Integrations Supported

Active Directory
Microsoft Azure
Okta

Integrations Supported

Active Directory
Microsoft Azure
Okta

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided
Free Version
Free Trial Offered?

Pricing Information

$0
The product is completely free of charge, no fees and no ads
Free Version
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Secomea

Date Founded

2008

Company Location

Denmark

Company Website

secomea.com

Company Facts

Organization Name

Electronic Team, Inc.

Date Founded

2001

Company Location

United States

Company Website

www.helpwire.app/

Categories and Features

Industrial IoT

Condition Monitoring
Data Visualization
Factory Data Analytics
Machine Learning
Machine Workflow Creation
Predictive Maintenance
Production Line / Factory Insights
Real-Time Monitoring
Reporting / Analytics
Smart Alerts / Notifications

Remote Support

Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback

Categories and Features

Remote Support

Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback

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