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What is Second CRM?

Second CRM serves as a comprehensive technological solution encompassing sales, customer service, and operational functions. This platform empowers small to medium-sized enterprises to adopt data-informed standard procedures that enhance productivity and facilitate growth. Additionally, Second CRM for Industries offers a tailored version of the platform, enabling users to leverage industry best practices right away while also benefiting from robust, enterprise-level support. By utilizing this preconfigured solution, businesses can more effectively streamline their operations and better serve their clients.

What is INFOCU5?

INFOCU5 enhances your existing workforce by offering adaptable and scalable solutions that meet your business needs, ensuring you only pay for the extra support you require. Our omnichannel support team provides on-demand sales and service representatives aimed at increasing Customer Lifetime Value (CLV) and Average Order Value (AOV), while also streamlining data and lead management, so you incur costs solely for the time spent engaging with customers. Equipped with diverse capabilities across voice, messaging, email, and dedicated brand ambassadors, we act as a vital extension of your team, faithfully representing your brand’s values and monitoring campaign outcomes. By integrating our advanced enterprise-level contact center software with a global network of customer service and sales agents, we enable businesses to connect with their customers cost-effectively and access additional help as needed. Our marketplace includes a vast array of skilled professionals ready to assist when your internal staff needs an extra hand, ensuring that no opportunity to engage with customers is overlooked. In conclusion, INFOCU5 not only streamlines your operational processes but also fosters a more responsive and flexible approach to customer engagement, ultimately driving growth and satisfaction.

Media

Media

Integrations Supported

Shopify
Five9
Google Calendar
Microsoft 365
PayPal
QuickBooks Online
ResponseCRM
Slack
Stripe
WordPress
Xero
Zendesk

Integrations Supported

Shopify
Five9
Google Calendar
Microsoft 365
PayPal
QuickBooks Online
ResponseCRM
Slack
Stripe
WordPress
Xero
Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

$10/month/user
Free Trial Offered?
Free Version

Pricing Information

$5 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Soft Solvers Solutions

Date Founded

2010

Company Location

Singapore

Company Website

www.secondcrm.com

Company Facts

Organization Name

INFOCU5

Date Founded

2014

Company Location

United States

Company Website

www.infocu5.com/our-software/

Categories and Features

CRM

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

Categories and Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Customer Communications Management

Batch Communications
Chat / Messaging
Content Management
Email Distribution
Interactive Content
Multi-Channel Communications
On-Demand Communications
Personalization
Print Management
Template Management
Video Content

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

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