Ratings and Reviews 0 Ratings
Ratings and Reviews 0 Ratings
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What is Second CRM?
Second CRM serves as a comprehensive technological solution encompassing sales, customer service, and operational functions. This platform empowers small to medium-sized enterprises to adopt data-informed standard procedures that enhance productivity and facilitate growth. Additionally, Second CRM for Industries offers a tailored version of the platform, enabling users to leverage industry best practices right away while also benefiting from robust, enterprise-level support. By utilizing this preconfigured solution, businesses can more effectively streamline their operations and better serve their clients.
What is Noda Lite?
An all-encompassing call center solution tailored for enterprises, which integrates features like IP PBX, call recording, omni-channel functionalities, predictive dialing, and in-depth reporting, proves to be highly beneficial for small to medium-sized companies. This software-as-a-service (SaaS) platform encapsulates the advantages found in the Noda Contact Center, offering prioritization for incoming calls and queues, as well as accommodating various dialing methods such as progressive, predictive, and preview. Users are empowered to develop conversation scripts effortlessly through a simple drag-and-drop graphic design interface. The system supports both complete and selective recording of calls, ensuring compliance with PCI DSS regulations. It centralizes communication into a unified queue, managing multiple channels, including Facebook, Viber, email, SMS, voice, chat, and Telegram, among others. In addition, it incorporates programmable standards for processing contacts according to diverse criteria and provides call ratings to evaluate performance effectively. With its proprietary IP PBX and Softswitch, the solution features skill-based routing and distribution, alongside load balancing and hot backup capabilities. Further enhancing its utility, the platform offers consolidated statistics from conversation scripts and telephony with more than 50 pre-built reports readily accessible, as well as real-time online statistics that drive operational efficiency. This comprehensive strategy not only streamlines communication for businesses but also significantly boosts productivity, ensuring that every interaction is optimized for success. By adopting such a robust system, organizations can enhance their customer engagement and foster better relationships with their clientele.
Integrations Supported
BVNK
Facebook
Google Calendar
Microsoft 365
QuickBooks Online
Shopify
Stripe
Telegram
Viber
Xero
Integrations Supported
BVNK
Facebook
Google Calendar
Microsoft 365
QuickBooks Online
Shopify
Stripe
Telegram
Viber
Xero
API Availability
Has API
API Availability
Has API
Pricing Information
$10/month/user
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Soft Solvers Solutions
Date Founded
2010
Company Location
Singapore
Company Website
www.secondcrm.com
Company Facts
Organization Name
Noda Interaction Platforms
Company Location
Philippines
Company Website
nodacontact.com/lite/
Categories and Features
CRM
Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management
Categories and Features
Contact Management
Activity Management
Appointment Management
Contact Database
Contact History
Contact Import/Export
Customer Pipeline
Email Marketing
Group Management
Interaction Tracking
Lead Management
Prospecting Tools
Sales Pipeline Management
Search / Filter
Segmentation
Shared Contacts
Social Media Integration