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What is Second Nature?

Second Nature's Resident Experience Platform is a cloud-based software solution that helps property managers transform their operations from basic transactional processes into personalized resident interactions, starting from the lease signing stage and continuing throughout the entirety of their residency. The platform features tools such as Resident Onboarding, which provides engaging, mobile-friendly lease guides and move-in checklists powered by its Maestro orchestrator, as well as customizable Resident Benefits Packages (RBPs) that combine essential services like group rate internet, renters insurance, credit enhancement, air filter deliveries, on-demand pest control, identity protection, rewards programs, and moving concierge services. By facilitating automated personalized communications and integrating smoothly with existing property accounting systems, this platform allows managers to tailor the resident experience according to various property types or specific resident demographics, thereby significantly lessening administrative workloads and enhancing tenant retention. Moreover, this groundbreaking solution not only improves the range of services offered but also fosters a vibrant sense of community and satisfaction among residents, ultimately contributing to enduring loyalty. Furthermore, by prioritizing resident needs and preferences, property managers can cultivate a welcoming atmosphere that encourages positive relationships and engagement within the living environment.

What is ActiveBuilding?

Enhance the connection between residents and staff through a robust communication and messaging platform designed to improve staff productivity, increase efficiency, and cultivate a stronger community atmosphere. ActiveBuilding acts as both a resident portal and a mobile application, streamlining self-service functions for your team and residents alike, allowing staff to focus on fulfilling residents' requests. With our cutting-edge messaging hub, social networking tools, and payment processing features, residents can easily engage with staff and each other, pay rent, submit maintenance inquiries, manage package deliveries, and more. By offering residents self-service capabilities for online payments, lease renewals, service requests, and renters insurance, you can significantly free up staff time. Tailor the resident experience and reinforce your brand identity with the ActiveBuilding Custom-Branded App, ensuring a memorable impact. Facilitating straightforward online renewal processes not only boosts resident retention but also allows for communication through their preferred methods. Furthermore, by consolidating all resident charges into one invoice, collections can be enhanced by as much as 3% for each property, simplifying the billing experience for all parties. This all-encompassing strategy not only elevates operational effectiveness but also fortifies the bonds within the community, creating a more engaged and satisfied resident population. The result is a vibrant community where both staff and residents thrive together.

Media

Media

Integrations Supported

AppFolio Property Manager
Maestro
Propertyware
Rentvine

Integrations Supported

MRI Agora
ServingIntel
SuiteSpot

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS
Android
iPhone
iPad

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training

Training Options

Documentation Hub
Webinars

Company Facts

Organization Name

Second Nature

Date Founded

2012

Company Location

United States

Company Website

www.secondnature.com

Company Facts

Organization Name

RealPage

Date Founded

1998

Company Location

United States

Company Website

www.realpage.com/resident-portal/

Categories and Features

Resident Engagement

Not specified

Categories and Features

Real Estate Property Management

Maintenance Management
Owner Portal
Payment Processing
Residential Properties
Tenant Database

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