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What is Second Nature?

Second Nature's Resident Experience Platform is a cloud-based software solution that helps property managers transform their operations from basic transactional processes into personalized resident interactions, starting from the lease signing stage and continuing throughout the entirety of their residency. The platform features tools such as Resident Onboarding, which provides engaging, mobile-friendly lease guides and move-in checklists powered by its Maestro orchestrator, as well as customizable Resident Benefits Packages (RBPs) that combine essential services like group rate internet, renters insurance, credit enhancement, air filter deliveries, on-demand pest control, identity protection, rewards programs, and moving concierge services. By facilitating automated personalized communications and integrating smoothly with existing property accounting systems, this platform allows managers to tailor the resident experience according to various property types or specific resident demographics, thereby significantly lessening administrative workloads and enhancing tenant retention. Moreover, this groundbreaking solution not only improves the range of services offered but also fosters a vibrant sense of community and satisfaction among residents, ultimately contributing to enduring loyalty. Furthermore, by prioritizing resident needs and preferences, property managers can cultivate a welcoming atmosphere that encourages positive relationships and engagement within the living environment.

What is CATIE?

CATIE serves as a dynamic platform designed to boost engagement among senior residents by consolidating communication, self-service features, and staff notifications into an intuitive system. With a host of digital content capabilities, it includes resident check-ins, updates on weather, meal choices, event registrations, mail alerts, and reminders for meals and activities, complemented by practical tools such as email, directories for community members and staff, LifeBio profiles, CATIE Radio, and two-way messaging options. The system is accessible through three different interfaces: an always-on in-room device named the CATIE Portal, a web-based application for personal devices called CATIE Web, and a digital signage app designed for communal TVs known as CATIE TV. This design ensures that all residents, including those who may be less tech-savvy, can easily access important community news and services, while also sending automatic notifications to staff about the specific needs of individual residents. By taking this all-encompassing approach, CATIE not only enhances connectivity but also encourages an active lifestyle among seniors, allowing them to feel more involved and informed within their community, ultimately enriching their daily experiences.

Media

Media

Integrations Supported

AppFolio Property Manager
Maestro
Propertyware
Rentvine

Integrations Supported

AppFolio Property Manager
Maestro
Propertyware
Rentvine

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Second Nature

Date Founded

2012

Company Location

United States

Company Website

www.secondnature.com

Company Facts

Organization Name

Status Solutions

Date Founded

2001

Company Location

United States

Company Website

www.statussolutions.com/resident-engagement-catie/

Categories and Features

Categories and Features

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