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What is Second Nature?

Second Nature's Resident Experience Platform is a cloud-based software solution that helps property managers transform their operations from basic transactional processes into personalized resident interactions, starting from the lease signing stage and continuing throughout the entirety of their residency. The platform features tools such as Resident Onboarding, which provides engaging, mobile-friendly lease guides and move-in checklists powered by its Maestro orchestrator, as well as customizable Resident Benefits Packages (RBPs) that combine essential services like group rate internet, renters insurance, credit enhancement, air filter deliveries, on-demand pest control, identity protection, rewards programs, and moving concierge services. By facilitating automated personalized communications and integrating smoothly with existing property accounting systems, this platform allows managers to tailor the resident experience according to various property types or specific resident demographics, thereby significantly lessening administrative workloads and enhancing tenant retention. Moreover, this groundbreaking solution not only improves the range of services offered but also fosters a vibrant sense of community and satisfaction among residents, ultimately contributing to enduring loyalty. Furthermore, by prioritizing resident needs and preferences, property managers can cultivate a welcoming atmosphere that encourages positive relationships and engagement within the living environment.

What is Flatex?

Flatex serves as a cutting-edge property management platform that effectively integrates residents, property managers, and service teams through an intuitive interface. This platform is designed to assist real estate developers, property management companies, and owners' associations in optimizing their workflows, enhancing communication, and improving service delivery. The Residents App allows tenants to process payments, file requests, receive notifications, and engage with community updates, polls, and advertisements. Its automated billing capabilities manage routine charges, promote online payments, and have been shown to reduce delinquencies by as much as 35%. Equipped with an AI-powered support chat, Flatex converts incoming inquiries into actionable tasks, ensuring they are assigned to the right team members while keeping all communications neatly organized. Additionally, the Team Hub streamlines operations by automating billing, tracking maintenance requests, addressing resident questions, and securely managing all important data, while a smart AI assistant facilitates routine interactions, boosting efficiency and lowering staffing costs. This holistic strategy not only enhances the user experience but also cultivates a more active and involved community within the realm of property management, promoting an environment where all stakeholders can thrive together.

Media

Media

Integrations Supported

AppFolio Property Manager
Docusign
Maestro
Microsoft Dynamics 365
Odoo
Oracle Fusion Cloud ERP
Propertyware
Rentvine
SAP Cloud Platform

Integrations Supported

AppFolio Property Manager
Docusign
Maestro
Microsoft Dynamics 365
Odoo
Oracle Fusion Cloud ERP
Propertyware
Rentvine
SAP Cloud Platform

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Second Nature

Date Founded

2012

Company Location

United States

Company Website

www.secondnature.com

Company Facts

Organization Name

Flatex

Company Location

United States

Company Website

flatex.ai/

Categories and Features

Categories and Features

Rental Property Management

Credit Check
Expense Management
Online Payments
Owner Portal
Tax Management
Tenant Management
Tenant Portal
Tenant Screening
Vacancy Tracking
Website Management

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