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What is Second Nature?

Second Nature's Resident Experience Platform is a cloud-based software solution that helps property managers transform their operations from basic transactional processes into personalized resident interactions, starting from the lease signing stage and continuing throughout the entirety of their residency. The platform features tools such as Resident Onboarding, which provides engaging, mobile-friendly lease guides and move-in checklists powered by its Maestro orchestrator, as well as customizable Resident Benefits Packages (RBPs) that combine essential services like group rate internet, renters insurance, credit enhancement, air filter deliveries, on-demand pest control, identity protection, rewards programs, and moving concierge services. By facilitating automated personalized communications and integrating smoothly with existing property accounting systems, this platform allows managers to tailor the resident experience according to various property types or specific resident demographics, thereby significantly lessening administrative workloads and enhancing tenant retention. Moreover, this groundbreaking solution not only improves the range of services offered but also fosters a vibrant sense of community and satisfaction among residents, ultimately contributing to enduring loyalty. Furthermore, by prioritizing resident needs and preferences, property managers can cultivate a welcoming atmosphere that encourages positive relationships and engagement within the living environment.

What is ResiOnboarding?

ResiOnboarding is a comprehensive platform specifically crafted for the onboarding and experience management of residents in senior living communities. It simplifies the onboarding journey, ensuring that residents enjoy a well-organized, consistent, and inviting experience from the moment they move in through their first 90 days. By removing the complexities associated with paper checklists, fragmented spreadsheets, emails, and uncoordinated departmental tasks, ResiOnboarding integrates all essential functions into one unified platform. This integration empowers teams to efficiently manage onboarding activities, monitor residents' progress, delegate responsibilities, gather and analyze feedback through surveys, improve communication between departments, pinpoint residents in need of additional support, and access real-time data through an intuitive dashboard. Serving a diverse range of community types, including Independent Living, Assisted Living, Memory Care, and Life Plan/CCRC, ResiOnboarding not only increases staff accountability and minimizes the chances of overlooked follow-ups but also significantly enhances resident satisfaction. As a result, it promotes a smoother transition into community life, ultimately cultivating a profound sense of belonging among residents. Furthermore, the platform's holistic approach ensures that every resident feels valued and supported during their initial days in the community.

Media

Media

No images available

Integrations Supported

AppFolio Property Manager
Maestro
Propertyware
Rentvine

Integrations Supported

AppFolio Property Manager
Maestro
Propertyware
Rentvine

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided
Free Version
Free Trial Offered?

Pricing Information

Pricing not provided
Free Version
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Second Nature

Date Founded

2012

Company Location

United States

Company Website

www.secondnature.com

Company Facts

Organization Name

ResiOnboarding

Date Founded

2026

Company Location

United States

Company Website

www.ResiOnboarding.com

Categories and Features

Categories and Features

Assisted Living

Admissions Management
Billing & Invoicing
Building Maintenance
Care Planning
Event / Activities Planning
Incident Management
Marketing / Lead Management
Meal / Nutrition Management
Medical Records
Medication Tracking
New Resident Assessment
Resident Info Management
Scheduling
Staff Management
Work Order Management

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