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What is SecondLook?

Since its inception in 1993, TENA’s SECONDLOOK Audit Software has continuously evolved to address the increasing complexities within the mortgage quality control sector. This comprehensive tool is not only adaptable and scalable but also budget-friendly, featuring thousands of prewritten questions that ensure adherence to federal laws, state regulations, and various agency lending or servicing criteria. Whether you are involved in lending, servicing, or both, the SECONDLOOK Audit Software streamlines your quality control processes with intuitive tools designed to effectively oversee your portfolio. The collaborative efforts of TENA’s Legal Team, Rules and Compliance Group, and Internal QA Team guarantee that all products and services remain in sync with the latest agency standards. Continuous monitoring and analysis of statutory and regulatory shifts, alongside relevant interpretations, bulletins, and memoranda, ensure the software is always current. Any changes affecting residential lending and servicing mandates are swiftly incorporated into the audit questions, keeping users well-informed and compliant. This level of adaptability positions SECONDLOOK Audit Software as an essential asset for professionals navigating the complex domain of mortgage quality control. Ultimately, its commitment to innovation and compliance reflects TENA’s dedication to supporting its users in achieving optimal operational efficiency.

What is AuditGenius?

AuditGeniusâ„¢ from Indecomm brings AI-powered quality control to mortgage lenders, servicers, and mortgage insurers. When your QC automation is complete, you start your audit at the finish line. Rather than paying skilled auditors to hunt for defects, every exception arrives already found, scored, and cited, so their time goes to judgment instead of search. Auditors keep the final call: any finding can be overturned, and every file closes on their word. Run pre-funding QC, post-close audits, servicing audits, and compliance reviews from one platform, with root cause analytics and a business intelligence dashboard that surface trends before they become systemic. The AI is trained on 1,400+ pre-mapped mortgage documents, 25+ years of QC experience, 4+ years of AuditGenius data, 1.1 million loan audits a year, and 75,000 users. Licensed, shared, or fully outsourced.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

API Availability

Has API

Pricing Information

Pricing not provided

Pricing Information

Talk to sales
Free Trial Offered?

Supported Platforms

Not specified

Supported Platforms

SaaS
Windows
Mac

Customer Service / Support

Standard Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training

Company Facts

Organization Name

TENA Companies

Date Founded

1982

Company Location

United States

Company Website

www.tenaco.com/secondlook-software/

Company Facts

Organization Name

Indecomm Global Services

Date Founded

2003

Company Location

United States

Company Website

indecomm.com/product/auditgenius/

Categories and Features

Audit

Not specified

Categories and Features

Audit

Audit Planning
Compliance Management
Dashboard
Exceptions Management
Issue Management
Workflow Management

Financial Risk Management

Compliance Management
Credit Risk Management
Loan Portfolio Management
Operational Risk Management

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